Bilingual Customer Service Representative

Company Description

Keany Produce & Gourmet is a family-owned regional distributor that has grown steadily since 1978 by prioritizing fairness, personal attention, and strong relationships with customers, growers, and team members. The company operates two world-class facilities in Landover, MD and Richmond, VA, supported by a modern fleet of refrigerated trucks serving MD, VA, NC, PA, DE, and Washington, DC. Keany is known for its focus on local, peak-season sourcing, rigorous quality inspections, and an extensive “Keany Kuts” program offering a broad range of custom-prepared produce.

The company also provides flexible distribution and customer service hours, sustainable practices, and a diverse product line including fresh produce, dairy, seasonal, and gourmet items. Keany’s culture emphasizes going the extra mile and delivering on every detail for its customers.

The Bilingual Customer Service Representative is a full-time, on-site role based in Landover, MD. This role is responsible for handling inbound customer calls and inquiries, assisting with order placement, adjustments, and delivery questions, and ensuring accurate entry of customer information into internal systems. The representative will communicate clearly in English and another language, support customers with product availability and service options, and coordinate with sales, warehouse, and drivers to resolve issues promptly.

Daily tasks include maintaining a high level of professionalism, monitoring customer accounts for service needs, and contributing to continuous improvement of customer experience. The role also involves proactively addressing concerns, following up on open items, and supporting Keany’s commitment to quality, reliability, and timely service.

• Candidates should possess strong skills in customer service, customer support, and customer satisfaction.
• Candidates should possess skills related to managing customer experience and working effectively in customer service representative roles.
• Fluency in English and another language (Spanish preferred or as required by business needs) with clear verbal and written communication skills.
• Previous experience in a call center, distribution, logistics, or food service environment is beneficial.
• Proficiency with basic computer applications, order entry systems, and telephone systems.
• Ability to multitask, prioritize, and remain calm and solutions-focused in a fast-paced setting.
• Strong problem-solving skills, attention to detail, and a collaborative approach to working with cross-functional teams.
• High school diploma or equivalent required; additional education in business, communications, or related fields is a plus.