Business Assistant ​/ Front Office — Dental

You re the first person our patients see, and the reason they come back.

Every practice has patients who got a treatment plan, said "let me think about it," and were never heard from again. Their tooth didn t get better. It got worse, and more expensive. Somebody has to care enough to pick up the phone and bring them back in.

That s this job. SmileHQ has taken care of families in Prince George s County for over 20 years, and this is the seat that holds the whole day together.

• Greet and check in every patient. You set the tone. People are nervous at the dentist — you re the reason they relax.
• Build treatment plans patients can actually understand. Break down what s covered, what it costs, what happens if they wait.
• Check patients out and get the next visit on the books before they walk out the door.
• Follow up on incomplete treatment. The patient who accepted a crown in March and never scheduled it? You find them, you call them, you get them back.
• Keep the schedule full. An empty chair is a bad day. You fill the holes, work the cancellations, and manage the waitlist.

You re warm with people and organized in a way that s mildly annoying to everyone around you. You keep a list and you close loops. You can explain a $1,200 treatment plan to a nervous patient without making them feel judged, and you can pick up the phone and make the ask. You d rather be handed a goal than be micromanaged.

If you want a quiet job where you just answer phones and stay in your lane, keep scrolling. The schedule is a scoreboard here, and you ll see your own numbers.

DENTAL EXPERIENCE REQUIRED. Warmth and follow-through are required, and we can t teach those.

• $21–$25/hour, and we pay the top of that range for someone clearly ready for it.
• PTO and paid holidays.
• Health benefits.
• Dental care for you and your family — obviously.
• A direct line to the owner and room to grow into more.

SmileHQ is a woman-owned practice and an equal opportunity employer. We ve been part of this community for two decades. We hire for character and train for skill.