Biomedical Field Service Engineer

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics.

Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

The Field Service Engineer is a field based customer facing role that includes installing, servicing, maintaining, and implementing field corrective actions to the BD Life science equipment at our customer sites in the clinical and research laboratories. BD has built a customer centric organization and our Field Service Engineers represent the face of BD to our Customers. The Field Service Engineer reports to the District Service Manager, and works directly with the district team Leads to obtain formal instrument training and field based OJT for certification on BD products.

This position must comply with all Quality, GMP, ISO and safety regulations and adheres to company travel policies.

• Provide service, preventive maintenance, modifications and installations of BD Life Siences equipment at Customer sites with minimal supervision.
• Troubleshoot system failures and provide on-site customer repairs; responsible for delivering both timely and effective repairs.
• Manage company assets including, cell phone, computer, tablet, tools, inventory parts, ect.
• Establish and foster positive business relationships with customers and peers
• Perform administrative duties including, but not limited to, recording time worked, training, expense reporting, etc.
• Provide ongoing feedback to customers in regards to instrument repair and status.
• Interfacing regularly with the Technical Support organization in order to provide the highest level of customer support
• Work closely with district team leads and dispatch to schedule and support customer base.

• Associates degree in electrical, mechanical or similar engineering or Biomed program preferred. Equivalent Military training acceptable.
• Computer Networking, Computer science, or engineering experience/education preferred.
• Must be proficient in Microsoft word, excel, PowerPoint and be able to utilize computer based tools for reports, email and general communication
• Ability to work both individually and in team setting.
• Must be able to interface with customers, peers and support personnel in a positive manner as well as the ability to think and act in a logical and methodical way.
• Willingness and ability to work different shifts, on-call, nights and weekends in case of need.
• Understanding of basic computer security concepts and best practices.
• Excellent verbal and written communication skills.
• Good problem-solving and critical thinking skills
• Must possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet BD's auto safety standards.
• Flexibility to travel up to 50% of time outside of…