Technical Writer- FLIGHT Operations Security Clearance

job title: technical writer department: technical writing reports to: technical writing lead classification: exempt clearance: secret location: hollywood, md

job summary the flight operations technical writer plays a critical role in ensuring the development of clear, concise, and accurate documentation. While the primary focus is within flight operations, this role also supports cross-functional areas including quality assurance, engineering, and production. This position involves gathering, analyzing, and translating complex technical and operational information into user-friendly materials that align with both company standards and industry requirements.

The technical writer ensures that all documentation effectively supports safe, efficient, and compliant operations while remaining accessible to a wide range of stakeholders.

• create, review, and maintain technical documentation such as user manuals, reports, standard operating procedures (sop), and other related materials. Translate complex engineering and technical concepts into clear, concise, and understandable documentations for a variety of audiences.
• conduct interviews, observations, and workflow reviews to accurately capture real-world processes
• collect and analyze technical and operational information from subject matter experts (smes) across flight operations, quality assurance, engineering, and production
• maintain content directory for documentation, ensuring version control, accessibility, and regular updates to keep documentation accurate and current
• regularly review and update documentation to reflect operational changes and lessons learned
• observe flight operations activities to validate accuracy and usability of procedures
• identify gaps, inconsistencies, or inefficiencies in existing documentation and workflows and update accordingly
• ensure that written materials are grammatically correct and maintain a consistent tone or voice
• identify and implement best practices to streamline documentation processes and improve efficiency and usability
• seek feedback from flight operations personnel and stakeholders to refine and improve documentation quality
• perform other duties as required

• bachelor's degree in technical writing, communications, or related field
• 2-5 years of technical writing experience, preferably in aviation, uas, engineering, or operational environment
• excellent written, editing, and oral communication skills (example writing will be requested from candidates)
• proven ability to work with cross-functional teams and independently (self-starter)
• ability and willingness to work under tight deadlines and support pursuits concurrently
• basic understanding of engineering, quality assurance, and flight operation concepts
• ability to synthesize complex technical concepts into clear, actionable content

• excellent computer skills and proficiency using ms office suite (power point, sharepoint, word, outlook) and adobe acrobat
• experience with unmanned flight operations and/or aviation
• ability to obtain or currently possess and maintain a dod secret level security clearance (u.s. Citizenship required)

• ability to sit for extended periods while working on documentation