Slot Attendant

Job Description

We are looking for Slot Attendant in Hanover, MD for Fulltime / Temporary position.

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Location:
Hanover, MD

Client:
Maryland Live! Casino

Job Description:

SCOPE AND MAIN PURPOSE OF JOB:

Monitor performance of slot machines, activity, and conditions of casino slot areas ensuring all slot machines are operable and identified for repair as necessary. The Maryland Live first level ambassador for guests enjoying their gaming experience at a gaming device.

CURRENT VALUES

CLEAN

Must make the property shine and look impeccable while maintaining a neat, CLEAN and crisp personal appearance.

SAFE

Must make guests feel SAFE and comfortable through creating a worry-free, carefree experience.

FAST

Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY

Greet guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guests concerns. Say thank you to departing guests.

FUN

Work passionately as a team to create a FUN experience both for everyone who works and plays here.

RESPONSIBLITIES:

• Responsible for guest service with energy and professionalism
• Verifying jackpots, making hopper fills, and filling out paperwork pertaining to them.
• Ensures gaming devices are operating properly. Prompt call for technical or supervisory assistance when necessary.
• Performing minor repair to slot machines.
• Handles guest relations and minor guests disputes.
• Ensure the safety and security of all guests and team members.
• Other duties as assigned.

EDUCATIONAL REQUIREMENTS

• A high school diploma or GED equivalent.
• Zero to two years casino slot or direct guest service experience.
• Must be able to obtain and maintain a valid gaming license as determined by the Maryland State Lottery and Gaming Commission for the position.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledgeable of basic slot machine functions.
• Ability to read simple instructions.
• Ability to perform some troubleshooting.
• Ability to complete slot-related paperwork with a minimum of errors.
• Knowledge of gaming laws and regulations.
• Ability to deliver the highest level guest friendly guest services.
• Ability to perform assigned duties under frequent time pressures in an interruptive environment.

PHYSICAL REQUIREMENTS

• Lifting/carrying of up to 50 lbs.
• Repetitive use of both hands to include light and firm grasping and finger dexterity

All your information will be kept confidential according to EEO guidelines.