Event Assistant

Company Description

Mama’s on the Half Shell is a beloved seafood restaurant inspired by the classic Baltimore seafood houses that the founders grew up enjoying. Since opening in 2003, the restaurant has focused on delivering authentic Baltimore flavors, including signature crab dishes and a lively raw bar. Guests visit for a variety of occasions, from casual outings and game days to birthdays, anniversaries, and engagements.

The atmosphere is welcoming, comfortable, and inclusive for guests of all ages. The team strives to make every guest feel as though they are being welcomed into a home with open arms.

The Event Assistant is a full-time, on-site role based in Owings Mills MD. This position supports the planning and execution of in-house events, private parties, and special occasions, ensuring a positive guest experience from initial inquiry through event completion. Day-to-day responsibilities include assisting with event setup and breakdown, coordinating event timelines, and supporting communication between guests, kitchen staff, and front-of-house team members.

The Event Assistant will help manage event details such as seating, décor, and service flow, while responding to guest questions and requests in a professional and friendly manner. This role also includes maintaining organized event records, assisting with confirmations and follow-ups, and contributing to a clean, safe, and welcoming event environment.

• Strong Customer Service skills with a focus on hospitality, guest satisfaction, and problem-solving.
• Clear and professional Communication skills, including in-person, phone, and written interactions with guests and team members.
• Event Planning and Event Management abilities to help coordinate details, timelines, and logistics for various types of events.
• Solid Organization Skills to handle multiple events or tasks at once, manage schedules, and maintain accurate event documentation.
• Ability to work flexible hours, including evenings, weekends, and holidays, based on event needs.
• Previous experience in restaurants, catering, or event support is preferred but not required.
• Capacity to stand for extended periods and assist with light physical tasks such as moving tables, chairs, and event materials.
• Reliable transportation to the both locations and a commitment to teamwork, punctuality, and professionalism.