Security Ambassador Job Hanover Maryland USA,Entertainment & Gaming

Position: Security Ambassador - Full-Time
Location: Hanover

Job Overview

Security Ambassador plays a vital role in creating a safe, welcoming, and memorable experience for every guest and team member at Live! Casino & Hotel. You help maintain a secure environment while delivering warm, attentive, and friendly service throughout every corner of the casino.

Compensation: USD $19.00 per hour. Full‑time, must be flexible to work any shift.

Responsibilities

Greet guests with a smile and a warm welcome.
Check IDs of guests entering the casino and hotels; refuse entry to persons under 21, those without proper authorization, or carrying weapons or prohibited items.
Explain rules, regulations, and code of conduct for the casino and hotels.
Interact with the public professionally when providing assistance, directions, and responding to inquiries.
Assist with customer disputes, intoxicated subjects, criminal matters, and traffic control; otherwise refer to management.
Notify supervisor, manager, surveillance, or Casino and Hotel Operations Manager of any unusual events, incidents, or crimes.
Respond to medical or fire emergencies.
Staff the Employee/Visitor Entrance to ensure only authorized personnel enter; maintain a log of visitors and vendors.
Monitor guest and team member passage in and out of restaurants and gaming areas.
Control traffic congestion in the valet and parking areas.
Write and investigate reports of injuries when applicable.
Assist in transporting money, chips, tokens, and markers.
Check for and report safety hazards.
Ensure the safety and security of all guests and team members.

Skills to Help You Succeed

Ability to read/write memos and reports.
Answer telephones professionally.
Multitask effectively.
De‑escalation skills.
Show empathy to patrons.
Good customer service skills.
Valid driver’s license.
Perform duties under frequent time pressure in an interruptive environment.
Always be alert.
Dexterity required for day‑to‑day activities and emergencies.

Qualifications

High school diploma or GED equivalent (preferred).
Zero to two years’ experience in security with a focus on guest service (preferred).
Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.
Must initiate the Guard Card process within 60 days of employment.

Physical Requirements

Stand and walk for extended periods.
Ascend and descend stairs.
Work in extreme temperatures (hot and cold).
Lift up to 50 lbs.

Working Conditions

24/7 high‑energy casino with over 300,000 sq. ft of gaming and entertainment space.
Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
Smoking is allowed in the environment.

Please note that this is a union position; individuals may be required to pay applicable union dues and fees.

Benefits

Comprehensive group health benefits for full‑time and part‑time team members and their eligible dependents.
Free basic life insurance.
Free short‑term and long‑term disability.
Generous retirement savings options.
Paid time off.
Tuition reimbursement.
On‑site wellness center for team members and eligible dependents (Maryland Property only).
Training and pathways for career growth.
Robust rewards and recognition programs.
Annual merit‑based pay increases.
Discretionary performance bonuses.
Discretionary service bonuses.
Free parking.
Free food and discounted meals.
Live! hotel, food & beverage, and entertainment discounts.

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