Security Ambassador - Casual​/On Call

Overview

The Security Ambassador plays a vital role in creating a safe, welcoming, and memorable experience for every guest and team member at Live! Casino & Hotel. As the eyes and ears of our property, you help maintain a secure environment while delivering warm, attentive, and friendly service throughout every corner of the casino. Your presence ensures guests feel comfortable, informed, and supported, whether you’re greeting them with a smile, offering assistance, or responding swiftly to situations as they arise.

With constant movement and engagement across the floor, you help uphold the high standards of hospitality and safety that define the Live! brand while building a strong foundation for your career through ongoing development and advancement opportunities.

USD $19.00/Hr.

Casual/On Call – scheduled no more than 12 hours per week; may be required to work more if drafted.

• Greet guests with a smile and a warm welcome
• Check  of guests entering the casino and hotels; refuse to admit persons under 21 or who cannot show proper authorization or are carrying weapons or other prohibited items
• Explain the rules, regulations, and code of conduct for the casino and hotels
• Interact with the public in a professional manner when providing assistance, giving directions, and responding to inquiries
• Assist with customer disputes and complaints, intoxicated subjects, criminal matters, and traffic control; otherwise refer to management
• Notify supervisor, manager, surveillance, and/or Casino and Hotel Operations Manager of any unusual events, incidents, or crimes
• Respond to medical or fire emergencies, such as sick or injured guests
• Staff the Employee/Visitor Entrance ensuring only authorized personnel enter; maintain a log of visitors and vendors visiting the facilities
• Monitor guest and team member passage in and out of restaurants and gaming areas
• Control traffic congestion in the valet and parking areas
• Write and investigate first reports of injury when applicable
• Assist in transporting money, chips, tokens, and markers
• Check for and report safety hazards
• Ensure the safety and security of all guests and team members

• Read/write memos and reports
• Answer telephones in a professional manner
• Multitask
• De‑escalation skills
• Demonstrate empathy to patrons
• Good customer service skills
• Valid driver’s license
• Perform duties under frequent time pressure in an interruptive environment
• Alert at all times
• Dexterity required for day‑to‑day activities and during an emergency

• High school diploma or GED equivalent is preferred
• Zero to two years’ experience in security with a focus on guest service is preferred
• Obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency
• Initiate the Guard Card process within 60 days of employment

• Stand and walk for extended periods
• Ascend and descend stairs
• Work in extreme temperatures (both hot and cold)
• Lift up to 50 lbs.

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3,000 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises
• Smoking is allowed in the environment

Please note that this is a union position, and individuals in this role may be required to pay applicable union dues and fees.

• Comprehensive group health benefits for full‑time and part‑time Team Members and their eligible dependents. Other benefits for full‑time and part‑time Team Members include:
  • Free Basic Life Insurance
  • Free Short Term & Long‑Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On‑site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• Smoking is allowed in the environment.