Cage Shift Manager - Grave Shift - Maryland

Cage & Credit Shift Manager

The Cage & Credit Shift Manager plays a critical role in ensuring the accuracy, security, and efficiency of all cage, vault, credit, and guest-service functions during each shift. Your leadership helps maintain strict regulatory compliance, protect financial assets, and deliver a seamless and professional gaming experience for every guest. By guiding team members, overseeing credit activities, and upholding precise operational standards, you help promote a safe, trustworthy, and service-driven environment that reflects the excellence of the Live!

Casino & Hotel brand. Your ability to manage complex processes and support both guest and departmental needs is essential to the continued success of our financial operations.

Where You'll Make an Impact:

• Responsible for supervising the Guest services personnel on assigned shift to ensure accurate control over casino funds.
• Ensure all policies and procedures are followed.
• Manages processes and procedures to control and reduce loss time injuries.
• Review staffing levels to maintain budgeted employment.
• Delegate authority and assign responsibilities.
• Development of staff to include training interviewing for hires, performance management to include disciplinary counseling up to and including termination and conducting performance evaluation.
• Maintain records and reports relating to Variances, deposits & credit Activity and process and/or approve customer applications for casino credit.
• Oversees credit processing, in accordance with IC §609a.3.
• Approves and extends credit limits as set forth in the internal controls, in accordance with IC §609a.3 and §609a.4.
• Obtain second approval from the General Manager, Director of Finance or Cage and Credit Manager for all casino credit applications in accordance with IC §609a.4.
• Manages department financial data.
• Review cage shift activities with Cage & Credit Manager.
• Meet with departmental Directors and Managers as necessary.
• Ability to extend complementaries in accordance with the property comp matrix.

Skills to Help You Succeed:

• Ability to analyze and interpret departmental needs and results.
• Ability to read complex documents and understand state and local tax laws, banking codes, gaming laws and regulations.
• Ability to solve complex problems.
• Ability to distinguish between colors.
• Flexible work schedule.

Must-Haves:

• Four (4) year degree in Business, Finance, Accounting, or related field OR
• Equivalent work experience in casino cage operations in a casino environment that includes Slot /slot machines and Table Games
• Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.

Physical Requirements:

• Must present self in a well-groomed, friendly, and professional manner.
• Must be able to:
• Stoop, bend, and squat
• Work in a location with loud noise, visual distractions, and temperature changes.
• Bending/Lifting (up to 75 lbs.)
• Pulling/Pushing (up to 75 lbs. with help)
• Use of stairs and elevators
• 50% Walking
• 100% Standing

Working Conditions:

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Perks We Offer You:

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.