Credit Associate

Job Profile Summary

Manages or performs work in some/all the following areas:
Collection and maintenance of customer accounts
• Follow-up correspondence, resolution, and escalation of overdue accounts.

Must possess excellent written and verbal communication skills and be able to work independently.

• Communicate all documents needed for Credit Application Process to potential customers.
• Responsible for timely collections and communicate with customers i.e. account status.
• Maintain timely written documentation and support for all customer interactions, detailed collection notes and contact information.
• Respond to customer inquiries and review documents to further explain invoice differences.
• Research and resolve unidentified and unapplied payments.
• Provide customers with invoice copies and/or statements, as needed.
• Provide research related to short payments and deductions.
• Communicate with Sales team pertaining to credit and collections.

High school degree or GED.

1-2 years of administrative experience.

• Proficient in Microsoft Office software and customer database platforms.
• Organization.
• Time Management.
• Verbal and written communication.
• Basic Excel Knowledge.