Branch Specialist Floater Job Laurel Maryland USA,Finance & Banking

Position: Branch Specialist Floater I
Location: Laurel

Note:
All full‑time positions include exceptionally low medical premiums in addition to a whole host of other benefits.

Tower is offering a $1000 Signing/Retaining bonus as of 1/20/2025.

HOURS FOR POSITION:
Monday - Thursday 8:45am-5:15pm, Friday 8:45am-6:15pm, Saturday 8:30am-1:30pm. Alternating Wednesday/Saturday off.

Hiring Range - $23.06/hr - $28.83/hr

THIS IS AN ON‑SITE ROLE AT TOWER

The Branch Specialist travels to all branch locations as well as the Member Service Center, serving in multiple branch roles as a MSR, Teller and Branch Representative, on a needed basis. The Specialist must be highly flexible as hours vary by branch location. This position receives a 10% float differential for hours worked, in addition to hourly rate.

The Branch Specialist is an important role that requires a dependable and flexible incumbent that is capable of travelling to all Tower community and sponsor branches and Member Service Center with ability to perform the tasks of each position relevant to and necessary to meet business needs. Cross‑selling a full range of financial products and services and maintain individual sales and referral standards is integral to meeting company goals.

Performs administrative duties, system data entry and information retrieval, ensures compliance with Federal and State regulatory statutes, as well as internal policies and procedures.

The Specialist must be aware and follow security procedures for all locations. Acts as primary contact for all potential, new and existing members and executes all types of share and loan services, accepts various applications, determines membership eligibility, and makes sound recommendations for lending. A broad scope of knowledge about products, services, regulations and the overall functions and procedures of branches and other operational departments is required.

The Specialist provides on the job coaching where applicable to support branch needs. Delivers training evaluation and guidance for both new and existing Teller and MSR employees. Under the direction of Manager, Branch Operations provides ongoing coaching support to Specialist team to meet and maintain departmental sales goals. Provides ongoing support to Manager, Branch Operations and Manager, Business Systems with direct input for testing of system upgrades, releases and operational process improvements.

Assists with development of procedures for same. As directed by the Manager Branch Operations, provides support to other TFCU departments, on an as‑needed basis, to support special initiatives, projects or departmental vacancies.

PRINCIPAL

ACCOUNTABILITIES AND FUNCTIONS:

Serves as a primary contact for all potential, new and existing Members and services all share and loan requests. Performs teller duties and maintains teller standards (All)

Interviews, evaluates and underwrites loan applications for all types of consumer and home equity loans. (All)

Cross‑sells a full range of financial products and services to Members. Meets and maintains sales goals as determined by V.P. Branch Administration. Initiates telephone and/or direct mail contact to new and existing Members to enhance the relationship, ensure satisfaction, and cross‑sell additional products. (All)

Ensures proper identification and eligibility requirements of members by following Credit Union policies and procedures for member Identification and follows established security measures to guarantee the confidentiality of our membership. (All)

Performs administrative and teller duties to support an outstanding level of member service, where timeliness, accuracy and follow‑through are critical ensuring compliance with all Tower policies and procedures and Federal and State regulatory statutes. Demonstrates proficiency with all required systems and ensures all entries are complete and accurate. (All)

Provides on the job coaching, evaluation and documentation of the achievements of new and existing Tellers and MSR’s. Communicates job readiness of employee to branch supervisors, Manager, Branch Operations, and Training/OD. Supports both new and existing employees on the job, to enhance skill level, ensure optimum performance and/or…