Financial Center Manager

Current job opportunities are posted here as they become available.

At SECU, we put our employees first, recognizing that their well-being and professional development are vital to our success. By fostering a supportive and empowering work environment, our employees are committed to helping members achieve long-term financial security. They are also inspired to give back to the communities we serve by volunteering and spreading kindness, which reflects our core values and who we are as an organization.

Every employee at SECU contributes to our members’ financial well-being, and we’ll always do what’s right for our members, employees, and communities.

Feel good about what you do. Belong to a place where you matter and can make a difference.

The Financial Center Manager is ultimately accountable for all service, sales, and operational integrity for the Financial Center. As a recognized leader, this individual is responsible for all member and employee experience related activities through effective communication and coaching. The Financial Center Manager is an expert in performance and talent management, membership growth and experience, operations and compliance, and achieving performance results.

This individual drives business and wealth development activities for their Financial Center and is responsible for developing effective relationships with internal and external partners. Financial Center Managers have a thorough knowledge of SECU’s products and services and are accountable for their behaviors and results while upholding SECU’s Code of Conduct.

The Financial Center Manager adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position, including all aspects of the Bank Secrecy Act and related regulations, such as OFAC, and the USA Patriot Act, Fair Lending and Information Security.

• Develop, maintain, and grow effective working relationships with community partners, in support of retail banking objectives.
• Lead the collaborative process inclusive of other business line partners that contributes to the deepening and enhancing of member relationships.
• Guide team members in providing needs-based solutions for members and contribute to the overall wellness of the membership base and the Financial Center in a timely and accurate manner.
• Model and demonstrate active listening and strong communication skills when working with members in all delivery channels while maintaining SECU’s service level agreements.
• Actively participate in and coach all lobby leadership activities.

• Actively ensure the Financial Center is meeting its goals by regularly monitoring center and individual employee performance.
• Educate, train and motivate team members to ensure quality referral and cross-sell success.
• Model and demonstrate educating members on all applicable products, services and channels of delivery.
• Positively influence employee engagement results by facilitating and fostering a cohesive, professional environment.
• Partner with district leadership to set value-add SMART goals and create Individual Development Plans impacting professional development.

• Ensure timely and accurate financial services are provided to the membership by demonstrating leadership, direction and effective monitoring of staff at the Financial Center
• Collaborate with Financial Center team to set value-add SMART goals and create Individual Development Plans impacting professional development.
• Provide guidance and support to Assistant Financial Center Management, which results in effective coaching and development of…