Digital Banking Specialist - Shore United Bank

Shore United Bank is a full-service financial institution with a rich history dating back to 1876. In excess of $6 billion in assets, we offer innovative financial services delivered with the personal touch you expect. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes  addition to banking, we offer trust and wealth management services through Wye Trust, a division of Shore United Bank.

Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.

Shore United Bank is seeking a full-time Digital Banking Specialist to join our team. In this key role, you’ll help shape the digital experience for our customers by supporting the daily operations of our online and mobile banking platforms. From ensuring secure and seamless system performance to assisting internal teams and customers with digital banking needs, you’ll play an important part in delivering exceptional service and driving continuous improvement.

If you enjoy problem‑solving, technology, and making an impact in a collaborative environment, this role offers an exciting opportunity to grow your career in digital banking.

What You'll Do:

A detailed list of job duties includes (but is not limited to):

• Assists with processing various customer ACH transactions.
• Assists with the approving of pending account additions to customers’ online banking profiles.
• Approves online banking applications after appropriate training.
• Responds and fulfills customers’ messages in online banking. Resolves customer questions/issues and unlock customers’ online banking profiles as needed.
• Responds and fulfills internal customers messages in Help Desk
• Assists with uncomplicated Online Banking bill pay issues for customers.
• Enters wires into ISO 20022 Wires (domestic after appropriate training.)
• Proves ISO 20022 Wires at end of day coordinating balancing with the Finance Department.
• Enters wires into M & T Treasury Center and Corpay for international transmission after appropriate training. Pull daily wire detail report from M&T for incoming wires.
• Accountable for assigned reports; of which the following are illustrative, Unusual log in report, Pending Token, Sub-User Admin and Service Fee Exception, Check Free’s Mailbox & Client Connect-Daily NSF, Payments Over 4000, Admin Mods, Positive Pay daily reports, Downloading all reports from online banking, Other reports as they come
• Accountable for the balancing of assigned GL Accounts, including but not limited to:
  
  Bill Pay Suspense, Non-Fed, ACH Returns and Corrections
• Processes ACH returns, NOC’s and Invalid Prenotes
• Processes and reviews External Transfers and work daily reports.