Branch Ambassador – Eastern Maryland

Execute high-volume cash transactions, including deposits, withdrawals, and complex negotiable instrument processing
Ensure security, audit, BSA/AML, and federal regulatory standards are met
Educate clients on mobile banking, remote deposit capture, and contactless payments
Identify personal or business goals and recommend suitable digital tools or banking solutions
Greet customers and provide hospitality-focused service
Support surrounding branches as needed within a 50-mile radius and occasionally assist other regional locations
Attend required training sessions
Adapt to business-driven schedule adjustments

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• At least 6 months of cash handling experience
• Available to work a flexible schedule, including weekends, with hours and days subject to change
• Ability to adapt to business-driven schedule adjustments
• Ability to attend all required training sessions, which may occur on a schedule differing from the primary shift
• Lifting up to 25 pounds and moving/standing for extended periods of time
• Regular and consistent attendance
• At this time, Capital One will not sponsor a new applicant for employment authorization for this position
• Preferred:
  Associate’s degree
• Preferred: 2+ years of Retail or Customer-facing experience
• Preferred:
  Proficient in G-Suite
• Preferred:
  Strong written and oral communication skills

Demonstrates expertise in executing high-volume cash transactions while ensuring compliance with security and regulatory standards. Proficient in educating clients on digital banking solutions and providing exceptional customer service.

• Cash Handling Experience
• Retail Customer Service
• BSA/AML Compliance
• G-Suite Proficiency
• Strong Communication Skills

• Cash Transactions
• Negotiable Instrument Processing
• Mobile Banking Education
• Remote Deposit Capture
• Contactless Payments

• Hospitality-Focused Service
• Adaptability
• Customer Engagement

• High School Diploma
• GED
• Equivalent Certification

• Retail Banking
• Federal Regulatory Standards
• Audit Compliance
• Flexible Schedule
• Customer-Facing Experience