Head Teller - MD

It’s an exciting time to be at Peoples Powered by Hanscom Federal Credit Union!

As a member of our Branch Network, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members.

• Members-first – our members are our top priority. We make business decisions with our members at the top of mind.
• Integrity – we’re honest and committed to doing what’s best for our members and our company. What is right isn’t the same as what is easy.
• Teamwork – we are in this together and we all benefit from our success.
• Innovation – we identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes.
• Empathy – we understand that communication starts by listening, understanding diverse perspectives, and caring about others’ sustained success.

$17.29 /hr - $25.94 /hr

Compensation for this position will be determined based on the candidate's experience, skills, and qualifications. Final pay may vary depending on factors such as prior experience, expertise, and specific requirements of the role. We are committed to offering competitive compensation and will discuss the final pay rate with candidates should an offer be made.

• Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits.
• We are committed to fostering career growth and development – when you join our organization it’s not just a job.
• We look to develop your skills aligned to our business needs and help you progress in your career.

You are a dynamic, detail oriented, intuitive person with the ability to develop relationships, build rapport and become a trusted team member. You are able to provide everyone you assist or support with a high level of service, have strong organization and multi-tasking skills, and are searching for a rewarding career where you are valued and respected.

• Ensure personal operations (assigned cash drawer, assigned member document processing, etc.) are conducted in alignment with operational compliance standards.
• Delivers high quality, consistent member service
• Assist in ensuring in-branch compliance with Credit Union service levels. Expected to have a full understanding of all in-branch service functions including account opening and closing, members access to safe deposit box, and transaction processing.
• Assist as needed with answering telephones to direct callers to the appropriate business partner.
• Oversees assigned vault operations, including vault opening and closing, access controls, cash level monitoring, currency and coin security, and balancing in accordance with Credit Union procedures and compliance standards.
• Assists in reconciling and reloading the ATM.
• Participates in business development events at the request of the Manager.
• Travel to other branches as staffing needs require including the assignment to the Saturday rotation schedule.
• Performs other job-related duties as assigned.

Experience

• One year of branch banking, teller, cash-handling, or related financial institution experience required.
• Prior experience performing vault support, teller balancing, or backup Head Teller responsibilities is strongly preferred.

Education/Certifications/Licenses

A high school degree or equivalent

Interpersonal Skills

• Requires strong trust, credibility, and diplomacy when handling sensitive and confidential interactions.
• Communicates effectively with members, colleagues, and vendors, including motivating, influencing, educating, and advising as needed.
• Effective user of Microsoft Word, Excel, Outlook, Teams, and related office productivity…