Intake & PCP Specialist

Overview

The Intake & PCP Specialist is responsible for ensuring a seamless, compliant, and person-centered transition for individuals entering EPIC’s services. This role manages the full intake lifecycle—from initial inquiry through service authorization, and oversees the development, coordination, and timely submission of high-quality Person-Centered Plan (PCP) Support Documents in accordance with Maryland Developmental Disabilities Administration (DDA) requirements.

Monday–Friday 8:30 am – 4:30 pm;
Essential:
Some weekend and extended weekday hours may be required even in the event of inclement weather;
Daily Job Site:
Hybrid office/remote.

• Manage the full intake lifecycle—from initial inquiry through service authorization.
• Oversee the development, coordination, and timely submission of high-quality PCP Support Documents in accordance with Maryland DDA requirements.

• Must have a high school diploma or GED. Some college preferred.
• Must have intermediate Microsoft Office Suite skills.
• Familiarity with COMAR regulations and Medicaid billing requirements.
• Prior experience with intake, case management and service coordination.
• Valid driver’s license with reliable transportation to travel locally.
• Minimum of 2-3 years of experience within a Maryland DDA provider, CCS agency or disability service.
• Soft Skills: Possess strong creative and customer service skills; strong critical thinking skills; adaptability and flexibility to be effective in changing environments; conflict resolution skills.
• Interpersonal
  
  Skills:
  
  Ability to closely collaborate across all EPIC programs and departments; ability to work together as a team with effective communication; excellent communication, analytical, and problem-solving skills; ability to prioritize, multi-task, and meet deadlines in compliance with internal and external agencies rules and regulations; strong time management skills; responsible and take accountability for own actions.