Police Services Support Technician - Police, Operations Command, Southern Patrol; Night Shift

Howard County Government Position

Howard County Government is a leader in innovation, best practices, and sustainability. It is consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 83 Achievement Awards from the National Association of Counties (NACo) – the most awards in the state of Maryland, and the fifth highest in the nation, as compared to more than 3000 counties.

NACo Achievement Awards are the premier national honor to recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policy making.

We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations. We are committed to workplace excellence in every area of County government. We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged! We offer competitive compensation and great benefits including medical, retirement, and wellness programs.

As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.

This position covers the Northern or Southern front desk handling walk-up customers, answering telephones, and monitoring cameras in the facility and outside the building. This shift is from  (11 pm - 7:30 am). Starting salary hiring range: $21.55 - $23.58 ($44,824 - $49,046). Class description:
Performs technical level police operations work under regular supervision from a technical superior. Work includes enforcing relevant Howard County Code, civilian support to police work, assisting with criminal and non-criminal complaints, and performing support work for the various bureaus within the Police Department. Work may also include custody of property; collecting and preserving physical evidence; identifying criminals by prints and maintaining related records and files;

identifying, capturing, transporting, and caring for animals.

Include the following. Other related duties may be assigned. Works and cooperates with co-workers and supervisors at all levels. Learns and performs all essential job functions accurately. Answering numerous phone lines, transferring calls, taking messages, answering questions from the public. Taking TRU's. Using the radio to contact officers. Maintaining and ordering patrol and office supplies. Monitor and maintaining copier and fax machines.

Communicates announcements as needed over intercom system. Greeting visitors when they come into the station, taking reports, finding an officer to sign an ERO, fielding questions. Uses the electric door panel to permit authorized personnel access to the secure areas of the facility. Monitors cameras inside and outside of the station. Monitor court ordered child custody exchanges. Monitor medication drop-off box.

Accepts and properly distributes packages and mail. Receive information from officers and enter data into Microsoft Access Arrest log and Tow log. Research calls for service in I-Leads and/or Netviewer. Submit recovered property and log chain of custody for non-criminal matters. Fill out leave slips for patrol personnel and notify the appropriate incoming Watch Commander of callouts. Serve as backup to building inspections and maintenance in the absence of assigned staff.

High School Diploma or GED and one (1) year related experience or equivalent combination of education and experience. Preferred education, knowledge, skills and abilities: MILES/NCIC Authorization Customer service skills. Ability to keep information confidential. Exercise good judgement. Ability to multi-task. Computer skills/data entry.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to stand, walk, and talk or hear.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception. Front desk located within secured area of district police station.

Possession of a valid driver's license.

To apply, you must complete an employment application online to be considered for this recruitment. Resumes cannot be substituted for completion of the job application work history. No paper applications will be accepted. Selected candidates may be subject to drug screening,…