Front Desk Staff

Company Description

Clarksburg Pediatrics LLC is a pediatric practice dedicated to providing personalized, high-quality medical care to children and adolescents. The team includes experienced, compassionate pediatricians supported by friendly and nurturing staff members. The practice focuses on creating a welcoming, family-centered environment where young patients feel comfortable and cared for. Staff members are encouraged to build positive relationships with patients and families while supporting excellent clinical care.

The Front Desk Staff role is a full-time, on-site position located in Clarksburg, MD. This role is responsible for greeting patients and families, checking them in and out, verifying insurance information, and collecting necessary documentation and payments. Day-to-day tasks include answering and directing phone calls, scheduling and confirming appointments, managing patient flow in the waiting area, and updating electronic records accurately.

The Front Desk Staff also supports the clinical team by communicating patient needs, handling basic inquiries, and maintaining a professional, calm reception environment. Collaboration with other team members and adherence to privacy and confidentiality standards are essential parts of the role.

• Strong customer service and communication skills to interact effectively with children, families, and colleagues.
• Proficient phone etiquette and receptionist duties, including answering calls, routing messages, and managing appointments.
• Basic computer literacy with the ability to learn and use electronic health record systems and office software.
• Attention to detail, organizational skills, and the ability to manage multiple tasks in a fast-paced environment.
• Previous experience in a medical office, pediatric setting, or front desk role is preferred but not required.
• High school diploma or equivalent; additional training in healthcare administration or customer service is a plus.
• Commitment to maintaining patient confidentiality and following practice policies and procedures