Office Assistant - Chmg

Job Title

Job Summary:

Creates a welcoming and professional environment for our patients and visitors by demonstrating exceptional customer service. Uses technology systems to manage a wide range of patient requests including appointment scheduling, patient registration, answering general questions and meeting needs, while reducing financial loss and ensuring compliance. Provides a comprehensive and proactive patient experience while performing point of service activities and entering and maintaining confidential and accurate patient information.

Position requires a high school education. College or technical training a plus.

None.

Position requires 1
-2 years experience in the medical field and/or 2 years of customer service experience.

Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements. Project a cooperative helping demeanor Excellent interpersonal skills in order to communicate effectively and strong oral and written communication skills. Must speak articulately and succinctly in order for the customer to answer questions and comprehend instructions.

Must be able to work with patients, physicians and personnel in a positive and productive manner. Ability to calm patients and deter patient complaints. Phone, computer, and internet experience required. Electronic Health Record experience a plus. Must have ability to multi-task, possess organization skills, be adaptable and work under stressful conditions. Detail-oriented with the ability to follow directions and to work independently, prioritizing workload.

Knowledge of insurance billing procedures and familiarization of medical terminology.