Front Desk Receptionist

Responsibilities

• Provides superb customer service to patients & staff and support for the office, independently and with minimal supervision.
• Creates a positive and professional first impression of the practice and to show the patients a “we care” attitude.
• Schedules appointments and assists with scheduling any additional testing directed by the physician.
• Ensures all required patient paperwork is compiled for that day’s appointments.
• Collects co‑pays and past balances at check‑in and enters them into the batch for the day in Practice Management.
• Reviews for completeness and accuracy and then enters required patient demographics and clinical information into Practice Management and EHR.
• Scans the patient’s driver’s license and insurance card(s) front and back into Ntierprise.
• Ensures all required referrals are obtained, scanned into the EMR, and linked to that day’s appointment within Practice Management.
• Reconciles payment batches at the end of every day and turns them in to the Site Manager.
• Schedules follow‑up procedures and coordinates any local ASC cases.
• Assists patients with the completion of the Phreesia registration system.
• Travels to other sites within a reasonable geographic region as required.

• Minimum High School Diploma or GED required.
• Minimum of two (2) years of front office experience, preferably in a medical setting.
• 1 - 2 years of customer service.
• Excellent customer service.
• Attention to detail and willingness to learn.
• Proficient knowledge of medical terminology, ICD‑9, and CPT‑4 Codes.
• Strong communication skills, both verbal & written.
• Proficient computer software and database skills.
• Comfortable working in a fast‑paced environment.
• Very comfortable asking probing questions to patients.
• Must demonstrate a caring, compassionate, and patient attitude.
• Maintain HIPAA compliance.
• Multitasking and proactive problem‑solving.
• Ability to type 40 Words Per Minute.
• Ability to travel to other sites as necessary.