Medical Office Coordinator; Ophthalmology

Johns Hopkins, founded in 1876, is America's first research university and home to nine world-class academic divisions working together as one university.

We are seeking a Medical Office Coordinator whowill offer friendly, courteous, and confidential assistance toensure every patient has an outstanding customer service experience while at Johns Hopkins. Maintains accurate information on each patient to facilitate the patient encounter. Uses automated systemsto expedite patient office appointment pre-registration, check-in,and checkout. Works collaboratively with others in a team environment.

• Monitors and coordinates clinic flow. Exhibits awareness ofpatient wait times and responds to physician and staff needs to maintain a smoothly running clinic experience for providers, staff,and patients.
• Maintains familiarity with various types of medical insurance to properly schedule patients and answer patient questions.
• Verifies and enters pre-registration and insurance information into the electronic medical record system. Obtains and/or verifies patient's demographic data by phone or in person.
• Registers patients for clinical appointments using the electronic medical record system.
• Collects time of service payments, issues receipts, and prepares end-of-day reconciliation.
• Discusses patient charges, if appropriate, with patients and/orpatients' families.
• Refers patients to the appropriate office if financialcounseling is necessary.
• Coordinates visits either within the office or between other offices and/or departments.
• Schedules patients for laboratory tests, medical examinations,and procedures.
• May obtain pre-certifications as required by patients' healthcare insurers or managed care providers.
• Demonstrates awareness of limitations of institutional resources and seeks to maximize physician scheduling within thiscontext. Proactively seeks to schedule/reschedule patients for efficient utilization of resources (e.g., backfill to covercancellations or add urgent appointments).
• Resolves any schedule conflicts.
• Reschedules patients when the provider's clinic schedule changes.
• Fills vacancies due to cancellations.
• Answers phones and monitors the electronic medical record system’s inbasket messages.
• Screens patient calls and medical issues. Provides routine information and answers patient questions where appropriate and determines if physician's response is required.
• Handles routine in-basket requests and forwards other messagesto the appropriate resource. Documents appropriately in thesystem.
• Responds to requests for completion of various medical formsfor patients (MVA forms, disability forms, workers' compensationforms, etc.)
• Assists with back-office duties as needed to ensure consistentpatient flow.
• Provides primary surgical coordination.
• Works with staff to develop, implement, and manage systems toensure all required components are completed for surgical patients,i.e., consents, history and physical, orders, etc.
• Reviews with patients all surgery instructions and necessary forms for completion.
• Reviews with patients all insurance requirements before surgery and works with the patient and billing office to ensure all proper financial arrangements have been made before surgery.
• Collects payments for surgeries.
• Educates patients on what to expect before, during and aftereye surgery.
• Ensures that patient questions have been answered by the appropriate staff.
• Schedules surgery utilizing the appropriate on-line system.
• Coordinates details for surgery, including scheduling pre-ops,immediate post-op appointments, and arrival time for surgery and follows up on post-op appointments to ensure continuity ofpostoperative care.
• Operates a desktop computer to access e-mail, electroniccalendars, and other basic office support software.
• Performs other duties as required.

• High school diploma or graduation equivalent.
• Two years administrative experience.
• Additional education may substitute for one year of experience to the extent permitted by the JHU equivalency formula.

Classified

Title:

Medical Office Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.60 - $29.50 HRLY($22.00-$25.65/hour targeted;…