Call Center Representative​/Front Desk Receptionist

Position: Call Center Representative/ Front Desk Receptionist
Location: Bestgate Terrace

We are seeking a professional full-time Medical Receptionist for our physician office, Chesapeake Womens Care located in Annapolis, Maryland. This position creates a positive first and last impression for the practice and is pivotal to the practice running as smoothly and efficiently as possible. The hours are Monday - Friday and will vary from 6:45 am - 5:00pm.

Primary duties & responsibilities:

Respond to incoming phone calls for all sites promptly and in an exceptional quality manner

Triage clinical calls, ensuring all appropriate questions are asked and documented, recommending an appropriate course of action.

Appropriately schedule patient appointments based on physician guidelines, patient symptoms, and appointment availability.

Clearly and concisely document every patient request and pertinent information via appropriate documentation tools so that practice can successfully respond to patient needs.

Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.

Effectively manage patient interactions to meet and exceed performance standards for all Key Performance Indicators (KPIs), such as Quality and scheduling accuracy.

Coordinate work efforts with other team members to achieve an efficient workflow and time adherence within the office.

Maintain proficient knowledge of multiple site protocols and multiple physician schedules/changes to ensure appropriate information is provided to patients across national markets.

Effectively communicate and coordinate work efforts with sites to a ensure superior patient experience.

Maintain adherence to regulatory requirements following confidentiality guidelines for current/former patients

Will be occasionally asked to cover the front desk.

Duties include:

Medical Receptionist Responsibilities:

Greeting our patients with a smile

Schedule appointments and assist with the scheduling of any additional testing directed by the physician.

Enters patient demographics in system

Collects co-pays, past balances, and payment plans

Reschedule appointments

Answer phone calls as needed

Perform other office duties as assigned by the manager.

Benefits include but are not limited to:

Medical, Dental, Vision Insurance
401K Vacation and Sick time-Customer service experience needed
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