Case Manager; Mental Health

The Case Manager serves as a key member of Arundel Lodge’s Residential Rehabilitation Program, supporting residents in their recovery and overall well-being. This position is responsible for coordinating entitlements, linking individuals to community-based resources, assisting with discharge planning, and promoting independence through person-centered care. The Case Manager acts as an advocate for clients throughout their journey of recovery from mental illness, substance use, and co-occurring conditions.

Conduct intake assessments and gather documentation to determine program eligibility and service needs.

• Complete and maintain accurate benefit entitlement applications and renewals (SSI, SSDI, Medicaid, SNAP, etc.).
• Verify Representative Payee status, track residential fees, and resolve discrepancies in collaboration with the business office.
• Assist clients with health insurance enrollment and re-certification (including Medicaid Managed Care and Medicare plans).
• Participate in interdisciplinary team meetings and contribute to the development and implementation of Individual Recovery Plans (IRPs).
• Provide case management services that link residents to community resources such as outpatient therapy, employment services, educational programs, and primary care providers.
• Serve as an advocate for clients to ensure access to appropriate services and fair treatment across systems of care.
• Provide transportation to appointments as necessary to support benefit management, housing, or healthcare access.
• Maintain timely and accurate documentation in compliance with agency, licensing, and funding requirements.
• Collaborate with treatment teams to monitor progress, address barriers, and revise service plans as needed.
• Support residents in money management and budgeting to encourage independence and accountability.

• Lead discharge planning efforts in collaboration with the treatment team to ensure safe and supportive transitions.
• Coordinate placement for residents discharging to crisis stabilization programs, shelters, or higher levels of care when clinically indicated.
• Assist clients in completing housing applications for transitional or permanent housing options.
• Communicate discharge information to DSS, SSA, and other benefit agencies as appropriate.
• Provide follow-up contact within 30 days post-discharge to ensure connection to ongoing supports and stability.
• Participate in crisis intervention efforts, including linking residents to emergency mental health or hospital services when needed.
• Document all discharge-related activities, referrals, and outcomes in accordance with program policies.

• Participate in case reviews, staff meetings, and required trainings.
• Maintain compliance with all agency policies, including confidentiality, ethics, and professional conduct.
• Support continuous quality improvement initiatives and assist with audits or inspections.

$19.50 - $21 an hour

• Bachelor’s degree in Human Services, Psychology, Social Work, Rehabilitation, or a related field preferred.
• Equivalent experience may be substituted at the discretion of the Residential Director.

• Minimum one (1) year of experience in mental health, residential, or psychosocial rehabilitation settings required.
• Experience with discharge planning, community linkage, and entitlement programs strongly preferred.

• Knowledge of behavioral health systems, benefits programs, and local community resources.
• Strong organizational, communication, and problem-solving skills.
• Ability to maintain professional boundaries while building supportive relationships with residents.
• Proficiency in Microsoft…