Receptionist, Healthcare

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Full Time Largo, MD, US

2 days ago Requisition

Salary Range: $50,000.00 To $52,000.00 Annually

TITLE:

OVERVIEW:

Do you want to feel good about the work you do? Providing compassion and care isn’t just our profession at PHRI, it’s our passion…and culture. We care for the clients that we serve. We listen to them and provide the support that they need to enable them to live comfortable and fulfilling lives. We live our values of integrity, leadership, tenacity, customer care, teamwork and fun to restore hope and healing to the community.

We are looking for mission driven professionals who believe in our values, want to join a transformational company with a big heart and make a difference in the community.

Currently serving over 1,500 patients in two different states and looking to grow to over 10,000 patients in 5 states, over the next 3-5 years. Our focus is advocating and implementing an integrated care model approach to underserved populations undergoing behavioral health related issues.

REPORTS TO:

VP of Operations

CLASSIFICATION:

W2

DATE APPROVED:

March 2025

LOCATION:

FTE

1

ENVIRONMENT/PHYSICAL DEMANDS

Standard Office / Sit, stand, walk, lift 15 lbs

JOB DESCRIPTION

POSITION SUMMARY:

The Front Desk Receptionist is an integral member of the behavioral health team with a focus on customer service and clinic workflow efficiency. The Front Desk Receptionist troubleshoots participant registration, and customer service issues. This role requires the ability to multi task, work in a fast-paced environment, be responsive and take initiative, manage crisis situations, and demonstrate professionalism.

DUTIES AND RESPONSIBILITIES

• Model excellent customer service and professionalism, displaying a positive attitude with participants and colleagues.
• Maintain consistency at the Front Desk, leaving only when necessary for breaks, crisis management concerns or other administrative tasks as directed by the Supervisor.
• Answering and routing all incoming calls and messages to appropriate staff.
• Greeting and checking in clients and visitors.
• Handling all client visit preparation including payment collection, demographic updates, and paperwork.
• Completing new client referrals via phone or walk-in.
• Completing client insurance benefit verifications and authorizations.
• Scheduling and managing the calendars of therapists, counselors, nurse practitioners, and any additional clinical staff member in office.
• Closing out discharged cases and mailing discharge letters as needed, conduct follow-up calls
• Completing medical records requests for clients and third parties.
• Creating new client charts and filing clinical paperwork as needed.
• Responsible for keeping inventory on office supplies and replenishing as needed.
• Check incoming faxes and distribute them to appropriate employees.
• Preparing client marketing materials for upcoming conferences/seminars.
• Provide intervention with agitated or upset clients to prevent further escalation and address their concerns. Contact the Director of Clinical Services and VP of Operations or other Supervisor present if the situation escalates beyond capacity of front desk management.
• Audit provider schedules per instructions of supervisor to ensure staff have identified number of participants scheduled per day, at minimum (8). Report to Supervisor variances in schedules to support consistency across providers.
• Complete reports as assigned including, but not limited to provider productivity, reminder call tracking, and schedule auditing. Under the direction of the Supervisor, support various behavioral health teams with their reporting needs.
• Audit…