Field Operations Team Lead

Hours: 4:00 AM - 12:00 PM

The Field Operations Morning Phlebotomy Team Lead is an office-based leadership position responsible for overseeing and supporting field-based Phlebotomy team members. This role ensures efficient day-to-day operations, appropriate staffing and scheduling, timely specimen delivery, compliance, and exceptional client service.

The Morning Team Lead serves as the primary point of contact for field staff beginning at 4:00 AM and plays a critical role in ensuring uninterrupted operations throughout the morning.

• Oversee the daily activities and operational needs of field-based Phlebotomy staff.

• Serve as the first point of contact for field staff beginning at 4:00 AM
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• Ensure all assigned active clients are scheduled and covered properly, compliantly, and in a timely manner.

• Assign Phlebotomy staff to client locations and monitor staff performance as needed.

• Adjust daily schedules to accommodate call-outs, absences, and unexpected staffing changes while maintaining uninterrupted client service.

• Develop and maintain contingency plans for daily operations.

• Supervise the House Calls team and monitor house-call scheduling and coverage.

• Provide operational support and assistance wherever needed to maintain service levels.

• Ensure all active clients receive timely, compliant, and properly staffed services.

• Communicate proactively with client leadership regarding service delays, staffing issues, or interruptions.

• Work to resolve operational concerns quickly to minimize any impact on client service.

• Monitor specimen collection and transportation to ensure all specimens arrive at the laboratory promptly and support the goal of having results available by 2:00 PM
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• Generate weekly reports tracking:

  • On-time client service

  • Specimen arrival times

  • Service delays or interruptions

  • Other operational performance metrics as needed

• Assist the Lab Accessioning Team with receiving and labeling activities as needed.

• Identify and elevate any issues that could affect timely specimen processing.

• Ensure all Phlebotomy staff maintain required credentials and certifications.

• Ensure staff complete required annual competency testing
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• Monitor T-Sheets for attendance, compliance, accuracy, and payroll-related information, including mileage entries.

• Identify attendance, documentation, or performance concerns and follow up appropriately.

• Support retraining and corrective actions when operational or performance issues are identified.

• Maintain accurate records and documentation in accordance with company and regulatory requirements.

• Collaborate with the Field Operations Manager to identify and address recruiting and hiring needs.

• Assist with staffing projections and identify potential coverage gaps before they impact client service.

• Support the onboarding and orientation process for new field staff.

• Assist with training, competency, and retraining activities as needed.

• Manage Phlebotomy supplies, including storage, organization, distribution, and reordering.

• Maintain appropriate inventory levels to ensure staff and clients have the supplies necessary to perform services.

• Monitor supply usage and proactively address potential shortages.

• Ensure the supply area remains organized, accessible, and properly stocked.

• Provide support during critical operational situations and high-volume periods.

• Work collaboratively with Field Operations, Laboratory, Dispatch, and other departments to maintain efficient operations.

• Perform other duties and…