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Guest Services Manager
Job in
Perryville, Cecil County, Maryland, 21903, USA
Listed on 2026-03-02
Listing for:
Gecko Hospitality
Full Time
position Listed on 2026-03-02
Job specializations:
-
Hospitality / Hotel / Catering
Event Manager / Planner, Hospitality & Tourism
Job Description & How to Apply Below
Gecko Hospitality - Perrylawn Drive - Responsibilities:
Lead and develop Front Desk Agents, Bell Staff, and Concierge teams;
Ensure luxury-level guest engagement and service recovery excellence;
Oversee daily guest service operations in a high-touch resort environment;
Monitor labor costs and support adherence to annual budget targets;
Drive guest satisfaction scores, online reputation management, and service consistency
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