Front Office Agent

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts across the United States, Caribbean, and Europe. Our brand includes Pyramid’s Boutique Hotels and Axiom Hospitality. We support a culture of service, teamwork, professionalism, respect, integrity, and results, and celebrate diversity.

Compete for the Front Desk Agent role at the Inn at Perry Cabin, a Forbes 4‑star historical resort in St.Michaels, Maryland. The agent is the first point of contact for guests, responsible for check‑in, check‑out, and guest service delivery in a high‑pressure, luxury environment.

• Manage guest check‑in and check‑out procedures, including registration, payment processing, and room key issuance.
• Provide timely, courteous service, including transportation arrangements, directions, and assistance with guest requests.
• Respond to and resolve guest complaints and issues while maintaining a high service standard.
• Handle cash, foreign currency, traveler’s checks, and credit card transactions accurately.
• Post and track guest account charges, transfer credits, and generate computer reports as needed.
• Assist with luggage, storage, delivery, and guest escort to rooms.
• Maintain knowledge of hotel amenities, operating hours, and local area attractions.
• Participate in emergency procedures, safety trainings, and quality assurance initiatives.
• Represent the Hotel and Pyramid brand positively in and outside the workplace.
• Provide support to other departments and pick up ancillary tasks as directed.

• High school diploma or GED required; some college or vocational training preferred.
• At least 2 years of front‑line customer service experience in a fast‑paced setting.
• Proficient in English reading, writing, and typing.
• Strong communication, interpersonal, and problem‑solving skills.
• Advanced computer skills: hotel reservation systems, Microsoft Office.
• Ability to work independently, exercise judgment, and handle high‑stress situations.
• Physical capability to stand, walk, and lift up to 30pounds while performing duties.
• Knowledge of the limestone area and willingness to discuss local attractions.
• Additional language skills considered a plus.

The position requires frequent standing, walking, and use of standard office equipment. The role operates in an indoor hotel environment with occasional exposure to sunlight, high humidity, and varying temperature conditions. Shift work, including weekends and holidays, is expected.

We celebrate diversity and are an equal‑opportunity employer. The Inn at Perry Cabin offers a comprehensive benefits package for full‑time employees, including medical, vision, dental, life insurance, a 401(k) plan with matching, and paid time off. Part‑time team members enjoy exclusive discounts across Pyramid properties.