Destination Planner, Concierge & Property Manager

Position:Destination Planner, Concierge & Property Manager

Location: St. Michaels, MD

Job :2665

# of Openings:1

Position:Destination Planner, Concierge& Property Manager
Location:St. Michaels, Maryland
Department:Vacation Experience
Reports to:Destination Manager

The
Destination Planner, Concierge & Property Manager
is a dynamic, service-oriented professional responsible for delivering exceptional member experiences while managing the day-to-day operations of Inspirato luxury residences. This role combines personalized concierge service with hands-on property management, including conducting routine inspections, coordinating vendor services, and ensuring homes meet brand standards for quality, safety, and appearance.

Based in Talbot County, the ideal candidate is highly organized, proactive, and familiar with local activities and resources, capable of anticipatingmember needs andmaintainingoperational excellence to ensure a seamless and memorable stay. A
passion for luxury service, pride in operational rigor, and meticulous attention to detail
are essential to consistently elevating the Inspirato experience. Success in this role requires strict adherence to standard operating procedures and checklists, along with a disciplined, proactive approach to residential property care.

• Administrative Tasks – compliance of daily tasks areimperativeto the success in the role. Thisincludessubmittingexpense reports on time, completing tasks for eacharrival, and more.
• Time Management – you are expected to manage your time appropriately. Prioritizing tasks and working efficiently to complete job requirements inthemaximum
  40-hourwork week based on business needs.
  
  You will also be expected to clock in and outto log your time accurately.
• Ensure consistent communication with the designated Managerforquestions or concernsregardingproperty management, pre-arrival planning, member services, and member satisfaction and resolutions.
• Maintain an unwavering commitment to service excellence by upholding luxury standards in all aspects of guest service, communication, and property presentation.
• Execute each task with precision and pride—ensuring every detail, from staging to inspection to itinerary delivery, reflects
  
  Inspirato’scommitment to elevated hospitality.
• Provide extraordinary service delivery for members from planning to execution to create memorable experiences by staying abreast ofnew updates and procedural changes.
• Pre-Trip Planning:
• Create/reviewcustomizeditinerary, including managing all vendor communication to reserve activities utilizing Inspirato systems
• Maintain consistent and constant communication withmembersto ensure all needs and wants ofmemberare met
• Providingaccurateand knowledgeable information on the destination the member isvisiting
• Pre-arrival
  :
• Review memberprofileswith special notes, reach out to the planner or Member Success Director for clarification.
• Stock the home with groceries and stage it for arrival.
• Finalize personalized itinerary with Personal Vacation Advisor and guests.
• Arrival
  :
• Conduct pre-arrival i
  nspection
  toidentifyand resolve issues prior to guest arrival, ensuring asset health and home readiness to Inspirato standards, paying particular attention to cleanliness,consumableslevels, etc.
• Light maintenance items will berequiredboth prior to arrival, during a member stay andwhen home is vacant
• Deliver and present groceries, meet and greet, itinerary review, housekeeping schedule confirmation,ROAF,and last-minute changes.
• During Stay
  :
• Beaccessible for all special requests and on-call emergencies.
• Perform
  daily in-person check-ins
  with thememberto ensure satisfaction and to
  inspect housekeeping service completion and quality
  .
• Departure
  :
• Presentguests withincidental folio for signature, confirm departure and transport times,assist with luggage and transportation, and issue a thank-you letter or personal note.
• Conduct a check-out inspection toidentifyanydamagesand begin preparing the residence for the next arrival.
• Submitarecap and share stories/photos.
• Maintenance and Property Coordination:
• Follow all property management checklists and SOPs with precision
  , ensuring no detail is…