Gordon Center Operations Manager

Founded in 1854, the Baltimore Jewish Community Center (JCC) has evolved into an organization of vitality and diversity. In keeping with its Jewish values, the JCC is committed to enhancing the general welfare of the total community. If you are looking for a job where the work environment is both stimulating and supportive and the mission is focused on promoting and strengthening Jewish life and values, then the JCC could be the place for you.

Inspired by the work we do every day, the JCC is an organization centered by Jewish values and focused on creating meaningful experiences and opportunities to enrich, connect, and positively impact our community.

We pride ourselves on our inclusive and welcoming workplace and celebrate the diversity of our employees.

We value all members of our team in a supportive environment in which everyone is treated with appreciation and respect and positioned to do their best work every day.

The Operations Manager is a key member of the Gordon Center operations team and supports the day-to-day operation of the theater and its events. The position has primary responsibility for front-of-house operations, including box office management, rental coordination, hospitality, and event execution. Reporting to the Director of Operations, the Operations Manager works closely with and provides operational support to the GM.

The Operations Manager collaborates with the Gordon Center team to help ensure that performances, rentals, and special events are well-organized, welcoming, professional, and safe for patrons, renters, artists, and guests.

• Schedule and supervise house managers and front-of-house staff.
• Coordinate front-of-house staffing for performances, rentals, and special events.
• Oversee front-of-house operations during events when assigned.
• Ensure theater policies, procedures, and safety protocols are followed.
• Respond to patron concerns and front-of-house staff issues in a professional and timely manner.
• Oversee theater opening, event operations, cleanup, and closing procedures.
• Help ensure that patrons and guests have a welcoming, professional, and safe experience.

• Within six months, become a Super User of Secutix and develop a strong working knowledge of Salesforce.
• Support and manage day-of-show box office operations, including ticketing, event setup, patron service, reporting, and troubleshooting.
• Coordinate box office staffing and help ensure staff members are properly trained and prepared.
• Work with the Gordon Operations Administrator to assist renters, presenters, and Gordon Center staff with coordinating ticketing requirements for events.
• Assist patrons with ticketing questions and issues while providing a high level of customer service.
• Support accurate ticketing reports, reconciliation, and related administrative needs.

• Assist with rental coordination, including communication with renters and gathering event information and requirements.
• Help identify and coordinate front-of-house and operational needs for rental events.
• Communicate rental requirements to appropriate Gordon Center staff and departments.
• Support rental events from advance planning through event execution and post-event follow-up.
• Assist with rental-related administrative and billing coordination as appropriate.

• Help coordinate hospitality needs for performances, rentals, and special events.
• Assist with hospitality for artists, presenters, renters, VIPs, and other special guests as appropriate.
• Coordinate food and beverage arrangements, green room needs, and other hospitality requirements.
• Work with Gordon Center staff, caterers, vendors, and other partners as needed.
• Help provide…