Guest Service Host; Part Time

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Part Time North Bay Education Inc., North East, MD, US

“Challenge people through transformative educational and retreat experiences to realize their attitudes and actions have a lasting impact on their lives, communities, and the environment.”

Founded in 2005 on the shores of the Chesapeake Bay, North Bay is a 501(c)(3) nonprofit organization that creates transformative experiences that help people grow and lead with purpose. Each year, we serve over 20,000 middle school students through overnight and in‑school environmental education and character development programs and have reached more than 300,000 students across the Mid‑Atlantic. Through our rentals program, we also welcome thousands of organizations annually, expanding our impact through retreats and community‑building.

The Guest Services Host plays a pivotal role in creating a welcoming and positive experience for all guests visiting our establishment. This position is responsible for managing guest interactions with professionalism, warmth, and efficiency, ensuring that each visitor feels valued and attended to. The Guest Services Host will coordinate seating arrangements, manage waitlists, and provide accurate information about services and amenities.

By anticipating guest needs and resolving any concerns promptly, the host helps maintain high customer satisfaction and supports the overall reputation of the business. This role requires excellent communication skills and a friendly demeanor to foster a hospitable environment that encourages repeat visits.

To serve as weekend & summer host for rental groups on a rotating basis. Daily opening and closing procedures, attend to the guests' needs, meals, adventure activities and program events.

This individual will also be largely responsible for guest‑oriented duties of the department and general care of the property.

• Act as a liaison between the property operation and the user groups of the facility. (Must be able to
• coordinate interdepartmentally with issues involving housing, snack bar, store, meals, adventure,
• waterfront, maintenance issues...etc.)
• Assist weekend/summer program directors with program needs and recreation equipment, (e.g., gym
• equipment, sound systems, program set‑up.)
• Applicant must possess the ability to work with people and build trusting relationships even though those
• relationships may be transient in nature
• Assist in hospitality, recreation and program areas as needed, such as pools, game room, adventure
• activities and waterfront
• Must be trained to have a working knowledge of audio/visual equipment
• Conduct orientation trainings with kitchen work crews
• Respond, assist and coordinate camp response to emergencies
• Respond, assist and coordinate any facilities/grounds problems and/or emergencies
• Complete other tasks and projects as assigned by the Guest Services Coordinator
• Other duties as assigned

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role.
• Ability to stand for extended periods and manage a fast‑paced environment.
• Basic computer skills for managing reservations and guest information.
• Demonstrated ability to work independently and as a team member
• Experience working with volunteers desired
• A high comfort level in working closely with youth

• Experience working in a restaurant, hotel, or similar guest‑facing environment.
• Familiarity with reservation and point‑of‑sale software systems.
• Multilingual abilities to assist a…