Jr. Documentation Specialist

Job Title: Jr.Documentation Specialist

Location: National Harbor, MD (Hybrid)

Type: Full Time

Compensation: $50,000 to $65,000 annually + Benefits (401K, Medical, Dental, FSA, + more!)

Please note - applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Cloudforce is seeking a motivated and detail-oriented Documentation Specialist to join the team. In this role, you’ll work closely with our nebula

ONE® team to draft and edit written materials, including technical documentation, procedures, and manuals.

If you love the fast-paced environment of a startup, working with smart people, and opportunities for accelerated career advancement, then this is an incredibly unique opportunity to join an accomplished team as we grow.

• Collaborate with various stakeholders tocreate andmaintainend-user,administrator, and support documentation for nebula
  
  ONE® features, tools, and integrations.
• Translate complex technical and AI concepts into accessible, role-specific guidance for non-technical users.
• Edit andmaint diversity previous? Actually:
  Edit andmaintainpreviously developeddocumentation, ensuring efficient organization and storage.
• Ensure that documentation adheres to regulatory,company, and client standards.
• Maintaindocumentationversion control, style standards, and review cycles, ensuring compliance and adherence for allpreviousand new documentation.
• Assistinternal staff with copy review, proofreading and formatting of deliverables and other written communications, as needed.

• User first mindset.
• At least oneyear of experience drafting, reviewing, and editing technical documents (e.g., whitepapers, tech blogs, tech diagrams,manuals,etc.).
• Experience interviewing senior engineering staff and subject matter experts to extract content for use in crafting documentation and tailoring it for the customer base.
• Thorough knowledge of technical writing principles and practices.
• Ability to produce content to meet deadlines.
• Ability to prepare documentation with minimal input from subject matter experts.
• Strong research skills and willingness to become an industry expert.
• Strong written and verbal communication skills.
• Highproficiencywith Microsoft Word, Excel, PowerPoint, and SharePoint.

• Bachelor’s degree in Technical Writing, English, Journalism, Communications, or related field.
• Basic graphic design and desktop publishing/formatting experience.
• Experience with Snagit,Service Now, JIRA, Confluence,etc.

• Workin a dynamic team environment.
• Learn and deploy modern technologies.
• Analyze and solve tough technical problems byleveragingleading entsteht .
• Demonstrate yourexpertisethrough a consultative and collaborative approach to engineering.
• Interact with clients often andmaintainexcellent working relationships.
• Participate in monthly company outings and quarterly local service projects.

• Outstanding opportunities to learn, grow, and expand your network
• Excellent compensation, benefits, and generous incentives
• 401K savings plan and education reimbursement
• Ultra-modernaweni? Wait; keep:
  Ultra-modern gym with Tonal and Peloton
• Super cutting-edge technology
• State-of-the-art workspace
• Community involvement
• Great team synergy
• Friday afternoon shenanigans
• A kitchen stocked with free snacks
• Getting rewarded just for learning new things
• Super fun location with restaurants, shops, and more
• Seeing your input and suggestions heard and implemented
• Free monthly garage parking with direct private access to the office
• Brand-new, sun-filled National Harbor offices with scenic views of the Potomac
• Scenic walking paths along the Potomac for getting some fresh air and think time
• Applying your technology smarts and insights to make the world safer, smarter, better
• Medical, dental, life, and short-term disability insurance covered at 100% of the premium for employees and 50% for dependents.
• Paid parental leave, including adoption and foster care placement.
• PTO starting at 15 days during your first two years of employment, 20 days in years 2 through 4, and 25 days thereafter (+ incentive opportunities to earn more PTO!)
• 9…