Operations Watch Technician Security Clearance

Position: Operations Watch Technician with Security Clearance
Location: Andrews AFB

Operations Watch Technician

Location:

Onsite - JBA (Joint Base Andrews), MD

Shift: Swing Shift (Tuesday-Saturday, )
Clearance:
Active Secret required

Employment Type:

Full-Time Overview Agensys Corporation is seeking an Operations Watch Technician to support a mission-critical Cyber Support Center (CySC) environment. This role is responsible for real-time monitoring of network and system operations, incident detection, and coordination with production work centers to ensure operational continuity. This is an onsite position supporting a long-term operations and maintenance (O&M) program within a secure federal environment.

Key Responsibilities
* Monitor the operational status of enterprise networks and systems using monitoring tools such as SCOM and Solar Winds
* Detect, analyze, and report system anomalies, outages, and performance degradations
* Open, track, and manage incident tickets in accordance with operational procedures
* Communicate outages, incidents, and status updates to production work centers and stakeholders
* Escalate issues to appropriate technical teams based on severity and impact
* Maintain detailed logs and documentation of events and actions taken during shift
* Support continuity of operations through adherence to established watch floor processes and protocols

Required Qualifications
* Active Secret clearance
* Experience in a network operations, operations watch, NOC, or similar monitoring environment
* Familiarity with enterprise monitoring tools (e.g., SCOM, Solar Winds, or equivalent)
* Experience opening and managing incident or service tickets
* Strong communication skills and ability to operate in a fast-paced, mission-critical environment
* Willingness to work a swing shift in an onsite, secure facility

Preferred Qualifications
* Prior experience supporting federal or DoD IT operations
* Exposure to cyber operations centers, network operations centers (NOC), or command/watch floor environments
* Understanding of ITIL-based incident management processes Why Join Agensys
* Support a mission-critical federal program with long-term stability
* Work in a structured operations environment with clear processes and expectations
* Be part of a team that plays a direct role in maintaining operational readiness
* Join a cleared small business with a strong reputation across defense and civilian IT programs