AVP & Situational Lead - TB-Cash, CnC

Job Summary

Key responsibilities include supporting application middleware, payment systems, and real-time transaction systems. The engineer must demonstrate strong problem-solving skills, deep technical knowledge, Data Analytics & Insights, an understanding of payment journey and service-level expectations.

• Support CASH applications (Payment Squad) leveraging technology to enhance observability, execute the new initiatives etc.

• Work hand in hand with Payments Business, taking product programs from investment decisions into design, specifications, solutioning, development, implementation and hand-over to operations, securing support and collaboration from other SCB teams. Ensure delivery to business meeting time, cost and high-quality constraints. Support respective businesses in growing Return on investment, commercialisation of capabilities, bid teams, monitoring of usage, improving client experience, enhancing operations, and addressing defects & continuous improvement of systems.
  
  Thrive an ecosystem of innovation and enabling business through technology.

• Responsible for the end-to-end deliveries of the technology portfolio comprising key business product areas such as Cash products. Own technology delivery of projects and programs across global SCB markets that Support operational improvements, process efficiencies and zero touch agenda. Build a platform to align with latest technology & architecture trends, improved stability, and scale. Interface with business & technology leaders of other SCB systems for collaborative delivery.

• This role focuses on defining best practices, standardizing engineering processes, and enabling continuous improvement across production platforms. The engineer will act as a technical and SME, collaborating with cross-functional teams to ensure reliable, scalable platforms.
• Key Responsibilities and Commitments for 2025:
• Own the end-to-end lifecycle of production systems for CIB — from observability, incident response, and post-mortem analysis.
• Drive initiatives to improve system reliability, availability, and performance across production environments hybrid (on-prem + cloud) infrastructure.
• Drive 24x7 system uptime, optimize observability (logs, metrics, traces), and alerting thresholds, automation.
• Implement and fine-tune monitoring and telemetry stacks (e.g., Prometheus/Grafana, ELK, Datadog, Splunk).
• Improve MTTR metrics through better alert correlation, auto-remediation, and dashboarding.
• Partner with Hive teams to design production-ready services, embed performance metrics and rollback mechanisms.

• Responsible for adhering to the established process of Incident, Problem, Change and Release management. Responsible to proactively identify the risks in the application and manage the mitigation actions. Responsible for managing, tracking and timely closure of risks and other compliance related issues in Riskwise. Participate in internal / external risks and responsible for timely closure of audit action items.

• Promote an environment where compliance with internal control functions and the external regulatory framework.

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Cash Hive, Cash Products, CMO Cash Ops team, Biz Ops, Incident and Problem Management Team

• BE 12 – 15 years of technology experience with banking domain.
• Technical Knowledge:
  Java / Spring Boot, Kafka Streams, REST, JSON Micro Services suite, Oracle, Postgres
  
  SQL, Hazelcast & ELK
• Ability to work with geographically dispersed and highly varied stakeholders.
• Very good communication, Data Analytics & Insights, and interpersonal skills to manage senior stakeholders.

• BE 12 – 15 years of technology…