Desktop Analyst, DC

Job : 277969
Location
:
Perryman Distribution Center
Address
: 531 Chelsea Road, Maryland, MD 21130, United States
Job Type
:
Salaried
Position Type
:
Regular
Job Function
:
Distribution Center
Remote Eligibility
:
Market Based

At Sephora, our people create and drive our success. We know that delivering the best products, services, and experiences to our clients requires flawless execution. We strongly believe (and our actions prove it!) that our people are our best asset, and we work every day to arm them with the knowledge and tools not just to get the job done, but to feel inspired and fearless while doing it.

• Install and configure desktops, laptops, mobile devices, and associated peripherals and related software
• Provide onsite technical assistance to End Users
• Manage incident queue and ensure tickets are resolved/closed within defined service level agreement (SLA); respond to end‑user requests for updates on incident status and promptly follow up as needed
• Provide support for Zebra label printers, RF 9000 series barcode scanners and WT41 N0
• Onboard and offboard users (collect hardware, remove permissions, etc.)

• Strong communication skills and exceptional customer service orientation; ability to effectively present information and respond to questions from groups of managers, clients and customers
• Task and time‑management skills, oral and written communication skills, technical expertise, and dedication to resolve problems efficiently while minimizing disruptions
• Ability to work independently and collaboratively with diverse groups in a team environment using logic‑based troubleshooting skills
• Solid knowledge of Windows 10 and later, including file systems, the registry, security, integration and Exchange; ability to prioritize and execute tasks in a high‑pressure environment
• Self‑motivated, proactive, independent and responsive with little supervisory attention; ability to manage multiple priorities in a fast‑paced environment

• 3+ years experience in technical support and customer service
• 3+ years experience with enterprise‑wide OS/application refresh projects (Desired)
• Experience supporting standard enterprise applications such as Anti‑virus/malware client, RF scan guns, printers, tablets, and mobile devices in an enterprise setting (Desired) 3+ Years
• Experience working in a team‑oriented, collaborative environment 3+ Years
• Experience supporting Microsoft standard desktop applications including Word, Excel, PowerPoint, Exchange, Visio, and Outlook 3+ Years
• Experience supporting Active Directory and SCCM 3+ Years
• Zebra and laser printer basic repair and troubleshooting (Desired) 3+ Years
• Power Shell and Environmental scripting 3+ Years
• Experience in warehouse operations, including the flow of materials from inbound receipt to outbound shipping (Desired) 3+ Years
• Education Certification and Licenses:
  Technical IT training desired;
  Industry standard certifications A+, Network+, Security+, AA or BS in Information Technology, CCNA or other IT technical certification

• Must be able to routinely lift 35 lbs
• Position requires 60% walking as the team supports users in large facilities
• Worksite:
  Distribution Center/Warehouse
• Environmental conditions/exposures: indoors, temperature‑controlled environment
• Travel requirements: 0–3 times annually to provide support at other DC locations

• Beauty & Beyond:
  Reimagine beauty, discover new brands, and influence positive change.
• Endless Evolution:
  Learn with innovators, artists, and experts; shape your own career path.
• Creativity Unleashed:
  Explore, innovate, and collaborate with diverse teams.
• Bold Authenticity:
  Celebrate diversity, embrace unique voices, and be authentically you.
• Diversity, Inclusion & Belonging:
  Drive inclusion and belonging across all aspects of our business.
• Meaningful Rewards:
  Comprehensive medical, vision, and dental benefits; EAP; generous vacation and holiday time off; employee discount; free beauty products; more.

Sephora is an equal‑opportunity employer and values diversity at our company. We do not discriminate on the basis of race,…