Service Design and Engineering Director Security Clearance

Position: Service Design and Engineering Director with Security Clearance
Location: Annapolis Junction

MANTECH seeks a motivated, career and customer-oriented Service Design and Engineering Director to join our team in Annapolis Junction, MD. Responsibilities include but are not limited to:
* Directs and leads a premiere organization of SMEs providing expert support to Field Service Operations charged with delivery of services in the customer's extended enterprise within a strict SLA environment (Teams:
Desktop Engineering, Networks, Cable, Unified Communications, Solution Architecture and Project Management)

* Collaborate with fellow Frame Leads to design, maintain and/or improve supported services

* Will oversee the production of Technical Insertion submission, SOWs and resource requirement documents for SME-level support as needed

* Oversees selection and testing of hardware for new requirements and replacement of EOL hardware, and associated software as required

* Participate in Opportunity for Improvement efforts to improve services

* Conduct or direct interviews to maintain sufficient staffing levels

* Identify and execute improvement efforts and participate in special program efforts as required

* Host program and customer meetings and interface efforts for Frame and Program success as required

* Support refresh, Walkout, CSIR, engineering support/field testing, enterprise SLA support and other duties as assigned

* May have the opportunity to travel as required to meet program objectives

Minimum Qualifications:

* Bachelor's Degree and 7+ years of technical leadership experience

* Ability to convey very technical concepts to non-technical individuals in both verbal and written formats

* Possesses an understanding of Information Assurance, desktop deployment, network and unified communication principles and concepts Preferred

Qualification:

* CompTIA Security+ Certification

* Certified Scrum Master (CSM)

* IT ticket management system experience (Service Now).

* Experience with large scale enterprise IT contracts. Clearance Requirements:
* Must have a current/active TS/SCI with Poly

Physical Requirements:

* The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to collaborate with other leaders/teams, use standard office automation equipment, and virtual communication, which may involve delivering presentations.