Student Tech - OIT

Location: Owings Mills

The Student Tech - OIT assists the Office of Information Technology to support students, faculty, and staff with technology issues. These areas include the computer labs (mac & pc) laptops, printer and various other audiovisual equipment including setting up and maintaining PC's, installing software, diagnosing technical problems in offices and classrooms.

Education/Experience

Currently enrolled Stevenson University student in good standing with the University academically and judicially with a minimum of 2.0 GPA.

Knowledge/Skills/Ability

Demonstrable skills in Windows 10, Mac OS, Office 2016 and Office 365

Good Logic skills

Proactive positive customer service attitude is a must

Excellent communication skills both written and verbal

Excellent organization skills with careful attention to detail and accuracy.

Demonstrated ability to work independently and as a member of a team.

Capacity to multi-task and prioritize duties.

Knowledge on computer and application troubleshooting procedures

Solid understanding of IT systems fundamentals (i.e. able to analyze problems and provide and manage the solution) with a reasonable knowledge of PC's and networks and the software it uses (e.g. Windows, Mac OS, Office 2016 & Office 365)

Self-motivated, flexible, and with a strong work ethic.

Commitment to integrity, excellence, learning, and community.

Physical Requirements

Medium work:
Exerting up to 50 pounds of force occasionally and/or a negligible amount of force constantly to move objects. Activity includes keyboarding, standing and/or sitting, walking, lifting, climbing, stooping, kneeling, crouching, crawling, reaching, talking and hearing. Close visual acuity to perform an activity such as viewing a computer screen and reading printed materials. Subject to both environmental conditions; activities occur inside and outside.

Essential Functions

Assist user and customer expectations. Keep the customer informed and follow-up to ensure satisfaction.

Answer and troubleshoot technology issues over the phone or in person using personal knowledge or the knowledge base available through the helpdesk system.

Fill out and submit helpdesk tickets for students, faculty and staff as needed.

Technical support is rendered on-site throughout the on campus buildings and at many times during class where urgent action is necessary

Maintain projectors, sound systems, DVD & Blue Ray players and other AV equipment.

Follow the policies and procedures of Stevenson University and the Office of Information Technology

Reports To Director User Support & Engagement