Telecommunications Analyst

Job Location:

Annapolis Junction, MD 20701

Position Type:
Full Time

Education Level: Not Specified

Salary: $65,000.00 - $87,000.00

We are seeking a skilled Telecommunications Analyst to support a mission‑critical federal program dedicated to national defense. This role involves designing, implementing, and maintaining enterprise telecommunications systems to ensure secure and reliable communication across the organization.

• Design, configure, and maintain enterprise telecom systems, PBX platforms, and supporting technologies (SIP, RTP, SRTP) in coordination with internal teams and vendors.
• Monitor and analyze telecom and network performance and uptime, proactively identifying and resolving issues affecting call quality or service continuity.
• Troubleshoot and resolve telephony‑related issues including phones, routers, call systems, connectivity, and audio quality problems, often within Unix/Linux environments.
• Assist in the development and implementation of scalable telecom solutions that align with business requirements and mission priorities.
• Perform other related tasks as assigned.

• Active Secret clearance required.
• Only U.S. Citizens are eligible; dual citizenship is not considered.
• 7+ years of experience in VOIP administration or a related telecommunications role.
• 4+ years of focused experience in analysis, design implementation, troubleshooting, and design of telecom systems.
• 2+ years working in Unix/Linux environments, monitoring networks.
• Solid hands‑on experience with telecom protocols, codecs, and technologies such as SIP, RTP, SRTP.
• Demonstrated experience with Unix/Linux systems for troubleshooting and configuration.
• Strong network experience, including IP routing, DNS, QoS, firewall rules, and VLANs as they relate to VOIP.
• Experience with administration tasks such as managing user accounts, call routing, and provisioning extensions.
• Residency within a commutable distance for daily onsite work and on‑call requirements.
• Willingness to meet recall requirements and participate in a rotational on‑call schedule for 24x7x365 uptime.

• Recent experience with DHS.
• Relevant certifications such as CompTIA Network+, Cisco CCNA, Avaya Certified Specialist, Certified Telecommunications Network Specialist (CTNS).
• Experience with scripting languages.
• Experience working on Avaya systems.

RELI Group provides a variety of additional benefits. Salary is in the range of $65,000.00 to $87,000.00, with compensation dependent on factors such as skills, experience, certifications, location, and other business needs.

RELI Group is an Equal Employment Opportunity / Affluent Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.