Technical Support Specialist
Job in
Sparks, Baltimore County, Maryland, USA
Listed on 2026-06-01
Listing for:
USA Lacrosse
Full Time
position Listed on 2026-06-01
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, Technical Support, Network Administrator
Job Description & How to Apply Below
WHO IS USA LACROSSE
USA Lacrosse, a 501(c)(3) nonprofit corporation, is a Recognized Sports Organization of the U.S. Olympic & Paralympic Committee. As the National Governing Body of men's and women's lacrosse in the United States, we collaborate with passionate experts across the sport to create opportunities for people to enjoy the sport, learn about the game, keep participants safe, and ensure everyone feels welcome.
Supporting more than 425,000 members, we provide national leadership, structure, and resources to fuel and unify the sport's growth and enrich the experience of its players, coaches, officials, parents, and program leaders.
USA Lacrosse believes a diverse team best positions our organization to fulfill its mission. We strive to attract and maintain a team of talented and dedicated professionals who represent the diverse nature of our membership and the national lacrosse community. We are committed to a team culture that ensures everyone feels welcomed, valued, included, and heard.
Mission
As the National Governing Body of lacrosse in the United States, USA Lacrosse fuels the growth, enriches the experience, and fields the best National Teams.
Core Values
- We Influence - Written and Verbal Communication
- We Serve - Customer Focused
- We Create & Innovate - Creativity
- We Collaborate - Peer Relationships
- We are Humble & Honest - Integrity and Trust
- We Embrace Individuality - Diversity
- We Have Fun - Work Hard and Play Hard
POSITION SUMMARY
USA Lacrosse is looking for a Technical Support Specialist to join our team to provide strategic leadership and oversight for USA Lacrosse's computer networks and systems. This critical role will manage the stability and performance of all networks, computer system(s), and software related resources, including, but not limited to, developing and implementing related policies to ensure efficiency for end users. The Technical Support Specialist safeguards all systems and networks, ensuring they are working as they should.
This includes analyzing, troubleshooting, and resolving any issues.
In this hands-on role, this individual leads problem solving for technical challenges/opportunities, while continually improving USA Lacrosse's IT resources for user optimization and efficiency. As part of the IT department, the Technical Support Specialist partners with our application development and CRM team to provide support and ensure efficiency and accuracy with all data migration, storage, and analysis.
If you are an experienced IT professional who enjoys being hands-on to troubleshoot, resolve, and enhance computer networks and systems, this is a great opportunity for you. We are looking for a candidate who can translate technical language and information to non-technical professionals who gets to look for ways to help us work smarter and more efficiently. You will get to work with a team of dedicated and passionate professionals in a non-profit environment as we fuel the growth of lacrosse throughout the country and head to the LA28 Olympics!
A Typical Day Looks Like...
IT Infrastructure & Security Management
- Oversees and maintains the deployment, configuration, and maintenance of computer hardware and peripherals.
- Oversees troubleshooting of hardware and software applications, operating systems (i.e, Windows, Microsoft 365, macOS, etc.), and network components to ensure integrity and continual functioning of USA Lacrosse networks and systems. This includes timely resolution of issues and/or interruptions in service of in a timely manner.
- Manages and directs third party vendors who support USA Lacrosse's network administration, including, but not limited to, backup, security management, user account management, and email systems. This includes escalating any issues for review and resolution as needed.
- Ensures all USA Lacrosse hardware is in good working condition and meets the needs of the end user. This includes set up of computers and related IT needs for all new hires.
- Provides timely technical support to USA Lacrosse employees across all departments.
- Assists in the development, implementation, and maintenance of USAL's business continuity and disaster recovery plan and responds to any issues/crises according to the plan.
- Oversees and resolves help desk tickets, ensuring timely resolution and high-quality customer service.
- Monitors and maintains IT Infrastructure health through analysis and proactive management of network administration tasks.
- Conducts regular audits of computer hardware assets and ensures all upgrades are completed as needed.
- Establishes and oversees policies and processes for system access controls, continually monitors security, and conducts regular audits and reviews to ensure security and stability of USAL technology. This Includes identifying and resolving inefficiencies and improvements.
- Provides support to the application development team as…
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