Network Operations Manager

Description

The Network Operations Manager provides operational and technical leadership for enterprise network services delivered under the SEC ISS2 contract. This role manages personnel responsible for telecommunications network design, implementation, and day-to-day operations across voice, data, and video services. The position ensures technical work products are accurate, compliant with design standards and user standards, and delivered on schedule. In alignment with SEC ISS PWS operational requirements, the role supports reliable 24x7x365 network performance and technical leadership for integration and testing of complex large-scale network environments.

* Must reside within a 2–3 hour driving distance of Washington, DC to support occasional in-person collaboration *

Primary Responsibilities

Team Leadership and Service Delivery

- Manage and supervise Voice, Data, and Video teams supporting SEC enterprise operations.

- Assign, prioritize, and monitor work to meet schedule commitments and service expectations.

- Review technical deliverables for correctness, completeness, and adherence to user and design standards.

- Provide technical mentorship, performance oversight, and escalation support for network operations staff.

Telecommunications Network Operations

- Oversee administration of managed network and unified communications services across WAN, LAN, WLAN, voice, and conferencing networks.

- Direct operational activities to maintain network availability, performance, and service continuity in a 24x7x365 environment.

- Ensure network operational documentation is maintained, including SOPs, runbooks, and configuration artifacts.

- Coordinate with internal stakeholders and service providers to resolve telecom and network service issues.

Integration, Testing, and Change Management

- Provide technical leadership for integration and testing of complex, large-scale network solutions.

- Validate readiness of network changes, upgrades, and implementations before production deployment.

- Oversee moves/adds/changes and ensure execution aligns to approved standards and timelines.

- Support controlled change execution with minimal operational disruption and strong technical governance.

Incident Response and Operational Quality

- Lead network incident triage, escalation coordination, and restoration efforts for service-impacting events.

- Support high-priority incident communications and cross-team technical bridge coordination.

- Analyze recurring operational issues and drive corrective actions to improve service quality and stability.

- Track operational outcomes and align team performance with contract reporting and service-level objectives.

Required Qualifications

• Citizenship: Must meet contract requirements.
• Clearance:
  Ability to obtain and maintain SEC Public Trust (or higher if required).
• Education:
  
  Bachelors in a relevant field (e.g., Information Technology, Computer Science, Engineering).

Experience:

• 10+ years of experience managing personnel responsible for telecommunications network design, implementation, and operations.
• Demonstrated experience reviewing work products for correctness, adherence to design concepts, user standards, and schedule compliance.
• Experience leading Voice, Data, and Video network administration and integration/testing of complex large-scale networks.

Technical

Skills:

• Telecommunications network operations leadership across Voice, Data, and Video services.
• Oversight of telecommunications network design, implementation, and operations task execution.
• Review of technical work products for correctness, adherence to design concepts and user standards, and schedule/progress tracking.
• Technical leadership in the integration and testing of complex large-scale networks.

Preferred Qualifications

• Experience supporting network operations on a federal civilian IT services contract.
• Experience with enterprise unified communications platforms, such as Cisco UCM, Webex, and Microsoft Teams Rooms.
• Familiarity with Everbridge or similar enterprise incident communication and notification platforms.
• Strong working knowledge of ITIL-based service management and SLA-driven operations.
• Proven ability to lead cross-functional…