Director, Network & Infrastructure

Location: Owings Mills

The Director, Network & Infrastructure is responsible for managing and expanding operational activities associated with the University's network, servers & telecommunications infrastructure. The scope of the supported infrastructure includes over 160 servers both physical and virtual, a wired and wireless network in excess of 15,000 endpoints across four campuses and in over 60 buildings, 100+ terabytes of SAN storage and a VOIP telephone system with more than 1400 phone lines, voicemail and unified communications.

The Manager, Network & Infrastructure together with the CIO jointly share responsibility for IT data security and privacy concerns.

Education/Experience

Bachelor's degree in IT or a related field plus three years of experience in people and project management in addition to ten+ years of hands on experience with network infrastructure or equivalent combination of education and experience. Industry certifications in a relevant field is a plus. The manager's position is hands-on and the manager is expected to be able to perform the duties of any member of the network and infrastructure team

Valid driver's license with good driving record; must be insurable.

Knowledge/Skills/Ability

* Able to work well under aggressive deadlines.

* Thorough knowledge of data communications and network technologies and server hardware, storage systems and operating systems

* Excellent project management skills; ability to organize and prioritize multiple complex projects.

* Sound judgment, integrity, and commitment to the mission, vision, and values of Stevenson University.

* Excellent communication skills; both written and oral with technical and non-technical colleagues and clients.

* Excellent team-building skills with technical and non-technical colleagues and clients; excellent supervisory skills.

* Experience with formal change management control.

* Experience with requirements development and RFP processes, vendor evaluation and relationships management desirable.

* Experience with Aruba, Nortel, Cisco, MS Server and IP Telephony products desirable preferred.

* A practical level of experience implementing and administrating common TCP/IP-based services, including DNS, DHCP, HTTP, FTP, SMTP, etc.

* Ability to take direction from others, as well as work independently with limited direct supervision.

* Dependability, flexibility and willingness to adhere to non-standard work schedule mandatory. This position is a 24×7×365 support position which includes rotating on call support responsibilities.

* Experience with performance monitoring and analysis on large networks.

* Experience using tools associated with packet sniffing and packet shaping.

* Experience and/or knowledge of network security principles

* Ability to carry cell phone at all times and respond to calls from CIO.

* Must be fluent in English verbal and written.

* Ability to work evenings and weekends as needed.

* Ability to travel between campuses.

Physical Requirements

Medium work:
Exerting up to 50 pounds of force occasionally and/or a negligible amount of force constantly to move objects. Activity includes keyboarding, standing and/or sitting, walking, lifting, climbing, stooping, kneeling, crouching, crawling, reaching, talking and hearing. Close visual acuity to perform an activity such as viewing a computer terminal and reading printed materials. Subject to both environmental conditions; activities occur inside and outside.

Essential Functions

* Manage Network and infrastructure staff.

* Responsible for the operation of three full function data centers.

* Responsible for hiring and performance evaluations of the staff within the network and infrastructure team.

* Proactively develop strategies that enable prompt resolutions to issues regarding IT data security and privacy.

* Install, configure, support and troubleshoot routers, firewalls and switches and all infrastructure components.

* Monitor the health of the network infrastructure. Report and resolve any issues.

* Identify, research, and propose new technologies, services, and/or products to enhance the functionality, and/or cost effectiveness of the college's network and telecommunications…