More jobs:
Service Desk Technician
Job in
Aberdeen Proving Ground, Harford County, Maryland, 21005, USA
Listed on 2026-06-10
Listing for:
SAIC
Full Time
position Listed on 2026-06-10
Job specializations:
-
IT/Tech
IT Support, Cybersecurity
Job Description & How to Apply Below
Job
Location: Aberdeen Proving Ground, MD, US
Date Posted:
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-Time
Shift: Day Job
Travel: Yes - 10% of the time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work: _SITE
Description
SAIC is seeking a Service Desk Technician II to serve as the face of a new team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Aberdeen, MD. Work is performed on site.
Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.
Job Responsibilities:
- Provide Tier I and Tier II technical support for hardware and software.
- Recommend system modifications to enhance the usability of Information Systems and network resources.
- Route and escalate requests to Tier III and other teams for quick customer issue resolution.
- Work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems.
Required Education and Yrs of experience:
- Must have a High School Diploma with five (5+) years of relevant experience working in an IT or Service Desk environment.
- Must have an active DoD Secret Clearance. And must be willing to obtain a Top Secret clearance.
- IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
- Must receive Microsoft 365 Certified:
Endpoint Administrator Associate, or equivalent, within 6 months of start date.
- BA/BS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts.
- Proficiency with Microsoft Office products.
- Experience creating and modifying documentation for technical processes and procedures.
- Experience working in a Department of Defense (DoD) environment.
- A problem solver and troubleshooter who thrives in resolving complex problems.
- Strong self-starter requiring minimal supervision.
- Excellent communication skills (written and oral) and interpersonal skills.
- Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government.
Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit For information on the benefits SAIC offers, see .
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×