Technology Solutions Specialist

Overview

Target Hiring Range: $90,000-$100,000

Department: Support Operations

Posting Date Range: 6/4/2026-6/18/2026

Pay Grade Range: $86,979-$152,214

Work Hours: 9:00am-6:00pm

FLSA Status: Exempt

Remote Work Status: Onsite

Hybrid

Schedule:

Situational telework

All remote or hybrid work arrangements must be performed from within the continental United States, subject to Sergeant at Arms approval.

The Senate Sergeant at Arms does not pay for relocation expenses. This vacancy announcement closes at 7pm EST. Late applications will not be accepted.

Job Overview

The Sergeant at Arms, Printing Graphics and Direct Mail (PGDM) department is seeking a highly skilled and motivated Technology Solutions Specialist to join our team. This role will primarily focus on collaborating with the Technical Manager to provide technical support and assistance for internal applications. The successful candidate will also play a key role in the implementation and deployment of new technology solutions, ensuring seamless integration with existing systems.

In addition, they will identify opportunities for process improvement, streamlining, and automation, and work towards their implementation. Troubleshooting and resolving technical issues related to applications and systems, as well as conducting regular system maintenance and updates to ensure optimal performance and security, will also be crucial responsibilities of this role. By joining our team, you will play a crucial role in supporting PGDM’s applications and systems and become an essential part of our support system.

We value creativity, attention to detail, and innovation as they are integral to our success.

• Deploys and upgrades software solutions and operating systems, implementing system and server modifications to meet the needs of the organization.
• Conducts compatibility evaluations of new software versions for applications supported by other CIO groups to ensure no adverse impact to the operating system or other applications.
• Leads market research, evaluation, design, and implementation of technology solutions to meet business requirements.
• Monitors the impact of technological developments, identifies emerging technologies, and scopes potential Senate utility.
• Leads cross‑organizational teams in communication, documentation, design, deployment, governance, and ongoing support of complex IT systems.
• Develops and maintains technical support documentation, standard operating procedures, and participates in Change Management.
• Serves as the highest‑level internal escalation point for issues affecting supported solutions.
• As necessary, works with external vendors to solve problems that cannot be resolved internally.
• Other duties as assigned.

Required Education

High School Diploma / GED.

Required Work Experience

• 3-5 years of related experience.

Required Special Skills / Knowledge

• As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role.

Desired Qualifications

• Have a full working knowledge and experience with the multiple versions of Windows OS servers and/or equivalent Windows Server Administration.
• Provide all levels of OS support for all servers and shall participate in the following activities at the direction of the SAA and PGDM to achieve the desired outcomes.
• Manage the applications that are on the servers and maintain server certificates.
• Transitioning of business applications from lower environments to Production.
• Support activities involve use of virtualization, management software products that provide management, administration, provisioning, and enables automation of Windows OS.
• Use of the supporting tools for this implementation are required for automated system monitoring as each application is brought on board in Dev, Test and then transitioned to the Production environment.
• Ability to design, develop, and document technical solutions, architecture diagrams, standard operating procedures and change requests.
• Experience deploying, upgrading, and maintaining business systems and applications.
• Experience developing…