Hybrid IT Help Desk Manager | Lead xService Desk
Job in
National Harbor, Prince George's County, Maryland, USA
Listed on 2026-06-13
Listing for:
CACI International Inc
Full Time
position Listed on 2026-06-13
Job specializations:
-
IT/Tech
HelpDesk/Support, Systems Administrator, IT Support, IT Project Manager
Job Description & How to Apply Below
Location: National Harbor
CACI International Inc is looking for an experienced IT Help Desk Manager to lead operations for a service desk team in National Harbor, Maryland. You will manage a team responsible for providing effective troubleshooting and support to over 20,000 users, ensuring high service levels and adherence to ITIL best practices.
The ideal candidate will have significant experience in service desk operations and a proven record of meeting contractual SLAs. This hybrid position requires 3 days onsite each week.
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