Help Desk​/Field Support Technician

Job Title

Help Desk / Field Support Technician

Cyber Linx Solutions LLC is a full‑service information technology solution provider offering services in cloud technologies, virtualization, system security implementation, vulnerability assessments, penetration testing, project management, system engineering, system development, hardware, software, system administration, technical writing and help desk support.

This role provides first‑level technical support and onsite assistance for end users. Responsibilities include troubleshooting hardware, software, connectivity issues and ensuring timely resolution of service requests.

• Provide Tier 1 support for desktops, laptops, mobile devices, and peripherals.
• Install, configure, and troubleshoot systems running Microsoft Windows.
• Support email and collaboration platforms such as Microsoft 365.
• Troubleshoot basic networking issues (Wi‑Fi, VPN, DNS, DHCP, printers).
• Perform hardware deployments, workstation setups, and imaging.
• Document incidents and resolutions in the ticketing system.
• Escalate complex issues to Tier 2 or Tier 3 teams as needed.
• Provide onsite field support when required.

• Associate degree in Information Technology, Computer Science, or related field OR equivalent work experience.
• 1–3 years of help desk or desktop support experience.
• Strong troubleshooting and customer service skills.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Ability to manage multiple tickets and priorities.
• Certification:
  Security+.

• Bachelor’s degree in IT or related technical field.
• Certifications such as CompTIA A+, Network+, or Microsoft certifications.
• Experience in enterprise or multi‑site environments.
• Valid driver’s license (if field travel is required).

Annapolis Junction, MD

Full‑time, Non‑Exempt

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.