Systems Support Engineer

Immediate need for a talented Systems Support Engineer
. This is a 06 months contract opportunity with long-term potential and is located in Owings Mills, MD (Hybrid).

Job
-17463

Pay Range: $55 - $60/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

• Must have skills:
  LenelS2 Certified, Milestone Certified, CCTV, Access Control Systems, Video Management System.
• Experience with multiple ACS and VMS systems is required.
• Certified in Milestone and S2 is desired but not required.
• Optimizing efficiencies within the systems.
• Diagnosing & troubleshooting any logical issues within the ACS and VMS.
• If system issues cannot be resolved in house, a service ticket will be opened with a vendor.
• Service Calls
• Communicate with facilities, engineering, and security officers to identify faulty doors and cameras.
• Initiate service tickets with security vendors for all Client office locations.
• Coordinate service visit with vendor and on-site POC.
• Support technicians when they are onsite from and S2 and Milestone perspective.
• Follow up with vendor to coordinate required parts and return visits.
• Provide technical support for Allied Universal officers
• Focus of support will be for the GSOC and Badging Offices.
• Assist with CCTV viewing stations in the OM and COS GSOC.
• Daily support of S2 for badging and GSOC teams.
• Support OM and COS Guard House equipment.
• Any physical security equipment that is not supported directly by Client IT will be supported by this role.
• Initiate small projects such as single door or camera adds with security vendors.
• Coordinate install with security vendor, facilities, and relevant Client IT teams.
• Maintain and update Client IT equipment trackers as new security equipment is installed, and old equipment is replaced.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.