Customer Solution Sr Specialist

Requisition : 427704

Work Area: Software-Design and Development

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

Career Level: T3-1

Original Posting Date: 06/16/25

Location: Newtown Square, PA

Work Model: Hybrid

SAP America, Inc. seeks a professional to engage with prominent cloud customers and partners. You will provide support to the delivery ecosystem with technical and implementation expertise, knowledge enablement, implementation coaching, guidance, and feedback.

• Accompany cloud customers and partners with their implementation projects from launch until go-live to contribute to the continuous improvement of SAP cloud products and services.
• Pro-actively anticipate the needs and requirements of customers and partners and recommend improvements to internal stakeholders for future releases.
• Explore new and upcoming SAP cloud solutions and scenarios, anticipating any need for engagement and support in upcoming implementation projects.
• Foster a collaborative learning culture of enablement and development for more junior team members.
• Collaborate closely with internal and external stakeholders, including Product Management, Engineering, Customer Success, Support, Professional Services, and sales.

• Bachelor's degree (or foreign equivalent) in Computer Science, Mathematics, Engineering, or a related field + 6 years of progressive post-baccalaureate experience.
• Alternatively, a Master's degree (or foreign equivalent) in Computer Science, Mathematics, Engineering, or a related field + 4 years of experience.

Experience must involve 4 years in:

• Overseeing critical business down situations and escalations for worldwide customers by delivering remote/onsite services.
• Analyzing memory allocation, identifying and reducing CPU bottlenecks in SAP ABAP systems, ABAP program performance tuning and code optimization, and SQL queries optimization for Oracle and DB6 databases (or similar).
• SAP CRM and ICP tools.
• Overseeing client/customer engagements in sales/pre-sales, consulting, hosting, or digital business services support environments.
• Identifying and collecting recurring customer experience pain points and driving them to solutions.

Experience must involve 2 years in:

• IaaS offerings and architectural layers.

This position is eligible for the Employee Referral Program.

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone — regardless of background — feels included and can run at their best.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations. If you require assistance, please email:

The annual base salary range is $125,611 - $180,576. The targeted combined range (base + variable) is $125,611 - $205,200. The actual offer will depend on education, skills, experience, scope, and location.