Customer Success Partner Senior Advisor Job Newtown Square Maryland USA,IT/Tech

Location: Newtown Square

Purpose and Objective

SAP America, Inc. seeks a Customer Success Partner Senior Advisor at our Newtown Square, PA location to engage with, enable, and support partners in assigned regions on post-sales engagement methodology and related topics cross Cloud or LOB specific.

Expectations and Tasks

Ensures partners focus on cloud subscriptions adoption, renewals, and expansion for their customers.
Utilizes best practices, monitors adoption, and collects feedback to improve processes and tools.
Manages and orchestrates resources for a designated set of customer accounts, including post-sales strategy development and outcome success plan execution.
Acts as a point of escalation and relationship manager for assigned customers.
Identifies and mitigates risks to recurring revenue.
Maintains responsibility for ensuring partners establish sustainable Customer Success practices.
Serves as a trusted advisor and single point of contact at the regional/market unit level within Cloud Success Services (CSS).

Education and Occupational Experience

Option 1: Bachelor's degree (or foreign equivalent) in Computer Science, Engineering, Business Analytics, or related field + 6 years of progressive post-baccalaureate experience.
Option 2: Master's degree (or foreign equivalent) in Computer Science, Engineering, Business Analytics, or related field + 4 years of experience.

Qualifications/Skills and Competencies

Experience must involve three (3) years in the following:

SAP ABAP or SQL
HTML and Java Script
Database Technologies (SAP HANA, Microsoft SQL Server, or Oracle 10g)
Data visualization solutions (SAP Analytics Cloud, Tableau, or Power BI)
Service Now, Jira, Advance Excel, and Microsoft Office Suite

Travel

Position requires up to 30% domestic travel to various unanticipated customer sites.

Compensation Range Transparency

The annual base salary range for this position is $125,611 - $144,560. The targeted combined range (including variable incentive) is $125,611 - $180,700.

We Win with Inclusion

SAP is committed to the values of Equal Employment Opportunity. We provide accessibility accommodations to applicants with physical and/or mental disabilities.

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