ServiceNow Developer

Job Title

Hands-on Service Now development experience with ITSM and CMDB

Strong development/coding background, including custom application development

Security+ certification - may obtain within 15 days of start date

4+ years of Service Now development experience (strong candidates with less experience may be considered)

Experience developing and configuring Service Now applications, workflows, forms, tables, reports, dashboards, and service catalogs

Experience creating and supporting Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer solutions, and integrations

Experience working with REST APIs and integrating Service Now with external systems

Experience troubleshooting and resolving complex platform issues

Service Now Certified Application Developer (CAD) - highly preferred

Service Now Certified System Administrator (CSA)

Experience with Customer Service Management (CSM)

Experience with Order Management for Telecommunications (OMT)

Experience with Telecommunications Service Management (TSM)

Experience with Telecommunications Network Inventory (TNI)

Experience developing Service Catalog solutions and automated workflows

Experience with Integration Hub

Experience working with Kafka, Netcool, Elastic, or similar enterprise integrations

Knowledge of ITIL processes including Incident, Problem, Change, Request, and Knowledge Management

Experience supporting telecommunications, satellite communications, or DISA environments

Experience working within Agile/Scrum or SAFe environments

Design, develop, configure, and maintain Service Now applications supporting DISA modernization initiatives

Support the implementation and enhancement of ITSM, CMDB, CSM, OMT, TSM, and TNI capabilities

Build and maintain custom applications, workflows, forms, tables, dashboards, reports, and service catalogs

Develop Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer automations, and REST integrations

Create scalable solutions that support satellite communications ordering and mission management capabilities

Integrate Service Now with enterprise systems and external data sources

Support migration efforts from legacy systems into the Service Now platform

Gather requirements from stakeholders and translate business needs into technical solutions

Develop and maintain role-based access controls (ACLs), notifications, and automated processes

Create dashboards and reporting solutions that provide operational visibility and performance insights

Troubleshoot and resolve platform, application, and integration issues

Participate in Agile ceremonies and collaborate with cross-functional development teams

Support platform upgrades, enhancements, and continuous improvement initiatives

Maintain technical documentation and follow Service Now development best practices

Contribute to mission-critical solutions that improve operational efficiency, network performance, and service delivery for DISA and DoD customers