ServiceNow Business Analyst

Business Analyst

Main focus is for business analyst who has worked on Service Now integration projects. Senior system replacement experience, lots of workflow, data field capture, very strong communication and quick paced. Also experience with data migrations, and integration documentation. Service Now experience is required.

• Serves as a liaison between the internal/external business community and the IT organization in order to provide technical solutions to meet user needs.
• Translates business requirements into functional specifications, manages changes to such specifications, and educates the IT organization on the direction of the business.
• Gathers information about the organizations work processes and information flows.
• Documents existing process in technical model format in order to evaluate and define new IT solutions and implementation processes.
• Possesses an understanding of technological trends and uses this knowledge to bring solutions to business groups supported to enhance the enterprises competitive edge.
• Has basic knowledge in functions they support.
• Has knowledge and background of other technologies and tools.
• Has basic understanding of business, market and industry issues facing a specific business unit or function.
• Supports several simple to moderately complex business processes.
• Investigate and analyze feasibility of low to moderately complex enhancements, automations and processes.
• Analyze, define and interpret business needs and issues by gathering, analyzing, documenting and validating the Business area(s) and user(s) technical (functional/non-functional) requirements.
• Participates in the creation of complex PRD (Project Requirements Document) which includes defining Business, User, functional and non-functional requirements needed for approval by Business and for use by Design, Development and Testing teams. Participates in creation of Requirements Management Plan (RMP) for complex projects and may create RMP for less complex projects, to define, organize and schedule requirements management and development activities.
• Participates in requirements analysis and verification sessions for complex projects and may lead requirements analysis and verification sessions for less complex projects.
• Participates in the tracking and management of open issues and assists in planning for resolution for complex projects. Maintain communications with technical counterparts to adopt best practices and ensure integration of specific application architecture into overall enterprise technology strategy.
• Lead testing efforts by defining, developing and implementing practices and procedures for complete end user test plans.
• Ensures all user acceptance tests are conducted and documented according to standards. Identifies and documents system deficiencies and recommends solutions.
• Responsible for overall success of user acceptance testing, including results verification and release.
• Participates in the exploration of alternative business solutions for moderately complex processes, programs or applications, and may lead exploration of alternative business solutions for less complex processes, programs or applications to create, maintain and enhance business value. Works closely with system analysts to help create Proof Of Concepts (POCs) and alternative.
• Reviews, edits, analyze and create detailed documentation of business systems and user needs.

• Requires a bachelors degree in Information Technology, Computer Science or Business or relevant work experience in business analysis, systems analysis and/or testing background.
• 6+ years of direct Business Analyst experience.
• Demonstrated ability to elicit, document, analyze and verify requirements.
• Experience in or expose to business process analysis, Work flow, task analysis, user acceptance testing and requirements analysis.
• Must demonstrate understanding of industry standard Business Analysis Best Practices.

Must be answered in the resume questions:

1. Describe a previous experience where you needed to produce a very large and complex requirements deliverable. What kind of analysis was it, and how did you keep everything organized given an already busy workload? 2. What is the largest $ project where you were the leading the business analysis? 3. Can you tell me about a time where you experienced a challenging intrapersonal conflict on your project.

What happened, what actions did you take and how did you resolve it? 4. Tell me about a time that you experienced frustration from a stakeholder regarding your Agile stories that was out of your immediate control. What was it, and what actions did you take to resolve it? 5. Tell me about a time where you estimated your time to complete deliverables but then realized it was going to much longer than originally planned.