IT Infrastructure Support Specialist w​/Poly

Overview

Big Bear.ai is seeking an IT Infrastructure Support Specialist to provide support for an existing Operations Center managing a suite of Identity, Credential, and Access Management (ICAM) systems. In this role, you will monitor ICAM systems and provide Tier 1 and Tier 2 support, assisting customers with integration and troubleshooting issues related to Enterprise and IC Attribute and Authorization services. You will work in a dynamic environment, leveraging your analytical skills to resolve complex technical issues and ensure the smooth operation of critical IT infrastructure.

• Monitor and maintain critical IT infrastructure systems, including servers, storage, and network components.
• Provide Tier 2 support for ICAM systems in a 24x7 Operations Center environment.
• Assist customers reporting issues with Enterprise and IC Attribute and Authorization services.
• Analyze, troubleshoot, and resolve complex technical issues related to Public Key Infrastructure (PKI), attribute services, authorization services, and entitlement services.
• Document technical procedures and maintain configuration management.
• Use JIRA for ticket management and provide support via email, chat, and phone.

• Education & Experience:
  • Bachelor’s degree in System Engineering, Computer Science, Information Systems, or a related field, plus 7 years of relevant experience.
• Clearance: TS/SCI with Polygraph (required).
• Technical
  
  Skills:
  
  
  • Experience with Public Key Infrastructure (PKI), Attribute-Based Access Control (ABAC), and Entitlements Management.
  • Knowledge of LDAP directories, SQL, and RESTful services.
  • Experience with ticket tracking systems (e.g., JIRA, Redmine, Service Now).
• Soft Skills:
  • Strong analytical thinking skills and the ability to solve difficult problems independently.

• Experience with UNIX systems is preferred.

Big Bear.ai is a leading provider of AI-powered decision intelligence solutions for national security, supply chain management, and digital identity. Customers and partners rely on Big Bear.ai’s predictive analytics capabilities in highly complex, distributed, mission-based operating environments. Headquartered in McLean, Virginia, Big Bear.ai is a public company traded on the NYSE under the symbol BBAI. For more information, visit (Use the "Apply for this Job" box below). and follow Big Bear.ai

on Linked In:  and X: @Big Bearai.

Big Bear.ai is an Equal opportunity employer all protected groups, including protected veterans and individuals with disabilities.